adobe creative cloud cannot find old install of apps on my hard drive

Forum|Forum|4 years ago
February 7, 2022
2 replies
150 views

I re-installed windows and had to install creative cloud again on my C drive. I had my app install directory to my F drive. So other than CC itself, my photoshop, premiere pro, etc. still exist on my F drive. I want my CC to pick up the already installed versions on my F drive, rather than having to install them from scratch.

I changed the app install directory in CC to the same folder as before on my F drive. Still CC doesn't recognize the installations. How can I fix this?

Troubleshooting

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T

Test Screen Name

Legend

If you reinstalled Windows, you DONT have those CC apps installed properly any more. There's much more to a working app than those files. Pretty sure you'd have to reinstall them no matter what.

H

hk1ll3rAuthor

Participant

I followed the solutions suggested in the following thread with no luck:

https://community.adobe.com/t5/download-install-discussions/creative-cloud-not-recognizing-with-installed-apps/m-p/10001041
- Changing the app install directory in CC app to the old directory with existing installs and restarting CC didn't help.
- Changing the app language in CC app to all the different English versions and restarting CC didn't help.

At this point I'm installing 20GB worth of adobe products because such a simple task cannot be done in adobe CC. What a shame.

If you can't tell I'm extremely frustrated because I spent an hour with adobe support whom seem to be as stupid as the bot script that directed me to them. Repeatedly suggesting I install the apps from CC and passing me around. Sigh. Attached the support chat log for fun.

adobe-support-chat-20220207.txt

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