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CarlosBarrientos
Participant
Jun 2, 2022 1:39 AM UTC
Question

Adobe Licensing Toolkit not working well on Windows 10

Hi, I´m working monitoring the Adobe licenses of my company, when someone have to leave the job, I take back the license of Adobe of the computer. Usually the computers are MacOs and Adobe Licensing Toolkit works very well on take back the license (using the command "-t" or "--deactivate"), but when I use the procedure of the official page (https://helpx.adobe.com/es/enterprise/kb/sdl-toolkit.html ) on Windows 10 64-bits, the command line marks "Adobe Licensing Toolkit (1.1.0.100) ERROR: Access denied. Operation Failed", I tried it in the administrator account, do it on the PowerShell, writing the direction by myself, probe it on different computers and nothing works. Pd: I also read the article https://community.adobe.com/t5/enterprise-teams-discussions/adobe-licensing-toolkit-doesn-t-seem-to-deactivate-anything/m-p/10546577 

before. I really need a solution for this.

    6 replies

    KalaniP
    Participant
    Jul 28, 2025 10:47 PM UTC

    The solution to this problem, which clearly affects a number of people, would be helpful to have posted here for others to find, so we don't have to reach out to Support to fix this.

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    Anshul_Nautiyal
    Legend
    Jul 29, 2025 8:01 AM UTC

    Hi @KalaniP,

     

    Thank you for reaching out.

    Could you please let me know what specific error you are encountering while trying to use the Shared Device Licensing Toolkit? Additionally, kindly confirm the operating system of the machine where you are attempting to use the toolkit.

    I have reviewed your account and, at this time, I am unable to locate any Shared Device License entitlement associated with your contract.

    Looking forward to your response so we can assist you further.

    Regards,
    ^AN

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    Aladdin_Sane
    Participant
    Sep 10, 2024 12:16 AM UTC

    Did you find a solution to this? I am having this exact same problem right now and I really need help.

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    Anshul_Nautiyal
    Legend
    Sep 10, 2024 10:33 AM UTC

    Hi there,

     

    I have reviewed your account, I couldn't find any Enterprise Subscription registered under this email ID, I would request you to share the Adobe ID (email) in the personal message with me, where you have this subscription.

     

    To know how to send a personal message, please see: https://community.adobe.com/t5/enterprise-teams-discussions/how-to-send-a-personal-message-to-someone-in-the-community/td-p/10660831

     

    Thanks,

    A.N.

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