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BartPe_
Participant
July 29, 2010
Question

"Another version of this product is already installed" upgrading from 9.0 to 9.3.3

  • July 29, 2010
  • 1 reply
  • 1370 views

So, I created a new patched distribution source for "acrobat professional 9".

The original v9.0 distribtion source was patched to version 9.3.3 via an AIP with following patches

AcroProStdUpd910_T1T2_incr.msp

AcrobatUpd912_all_incr.msp

AcrobatUpd920_all_incr.msp

AcrobatUpd930_all_incr.msp

AcrobatUpd932_all_incr.msp

AcrobatUpd933_all_incr.msp

The patched source works fine for new installs, but when I try to use this installer to upgrade an existing 9.0 I get the "Another version of this product is already installed" error. Is there any way to eliminate this? I created an .mst via the customization wizard that mentions that previous version should be uninstalled.

I want to eliminate having an upgrade procedure for exisitng installs and another procedure for new installs.

Only thing I can do now is uninstall the existing version before installing with the 9.3.3 source or create a separate upgrade distribution that does a chained patch install.

Kind regards,

Bart.

This topic has been closed for replies.

1 reply

N
Neelam_Y_
Participating Frequently
August 17, 2010

AIP should always be applied on a clean machine( with no previous version of Acrobat version installed )either manually or through GPO.

Installing AIP for upgrading is not recommended and might not work as expected.

EnterpriseHelp
EnterpriseHelp
Inspiring
August 17, 2010

I believe your GPO workflow should be set to uninstall previous version as stated above.

Also, 9.3.4 is coming out this week.

Ben

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