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Diego5C99
Participant
May 22, 2021
Question

Business Plan Free Trial

  • May 22, 2021
  • 1 reply
  • 495 views

I got the 14 days free trial for adobe's business plan and now I am trying to cancel it but I can't. Every method I find doesn't work at all. So my question is does it automatically renew or will it not renew and it won't charge me? Tried contacting customer support and that did work either.

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 22, 2021

    Trials are 7 days, and then you must cancel within 14 days or the plan becomes paid

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
    -or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    D
    Diego5C99Author
    Participant
    May 22, 2021

    I followed the instructions like it said and there is no "Manage Plan" button. I typed agent in the chatbox and it says "Sorry we're closed." I called numbers and that's not available either. I have no other idea of what to do.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 22, 2021

    Hi @Diego5C99,

    If I read this correctly, you DON'T have a manage plan button because you joined a Teams/Enterprise plan which is not the same as individual user plans.   Ask your IT dept plan admin to contact your Adobe Rep, M-F during normal business hours. I think there should be a contact link in the Team Admin Console.  

    https://www.adobe.com/creativecloud/business/teams/deploy-and-manage.html

     

    If not, contact Adobe Customer Support by phone, M-F.
    https://helpx.adobe.com/contact/phone.html

    Nancy O'Shea— Product User & Community Expert
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