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September 20, 2018
Answered

Can't reach Adobe-Server Adobe CC

  • September 20, 2018
  • 2 replies
  • 1374 views

Hey there,

I got a problem getting my Adobe Creative Cloud to work.

After installing the package and after starting the Adobe Creative Cloud I get this Message:

Can not reach Adobe-Server... check your firewall .... and so on...

The System is Windows 10 (18xx)

We are working with a whitelist and every needed adress should be in there.

Here is a Part of the Logfile which , i think, should be the problem:

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Authproxy credentials set successfully in SendHTTPRequest in IMSLibHelper

09/20/18 14:53:34:842 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | No Record found for the input fields in opm_getValueForKey

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:ConnectionInitiatedTime

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | No Record found for the input fields in opm_getValueForKey

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime

09/20/18 14:53:34:849 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 2884 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

09/20/18 14:53:34:849 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 2884 | GetIEProxyInfo - proxy Url is

09/20/18 14:53:34:859 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 836 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR...

09/20/18 14:53:34:859 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 836 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR failure with code: 12007

09/20/18 14:53:34:859 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 2884 | The http request returned HTTP_Status:0 HttpCommunicator error:0

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts opm_deleteRecordForFields

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime opm_deleteRecordForFields

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime

09/20/18 14:53:34:860 | [WARN] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Unable to get success response from HTTPConnector while processing in SendHTTPRequest, HTTP status: 178

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | user has not selected 'Remember Me', proxy data is not saved in local store

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed in HTTPRequest in fetchAccessTokenForDeviceToken

09/20/18 14:53:34:860 | [WARN] | 7080 | ASU | OPM | IMSLib |  |  | 2884 | Unable to generate accessToken while performing fetchAccessTokenForDeviceToken

09/20/18 14:53:34:861 | [WARN] | 7080 | ASU | OPM | IMSLib |  |  | 2884 | imslib error-22 in showAAMcallClientCallbackFn

09/20/18 14:53:34:861 | [INFO] | 7080 | ASU | OPM | IMSLib |  |  | 2884 | Invoking client callback function with response and status : 22

09/20/18 14:53:34:861 | [INFO] | 7080 | ASU | LWANative | P7Native |  |  | 2884 | Proceeding with imslibCallback...

Any Ideas? We are running crazy here.

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    Please refer to Adobe Creative Cloud Network Endpoints

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    September 20, 2018
    Bani Verma
    Legend
    September 20, 2018

    Moving this query to the right community Deployment for Creative Cloud for Team, Enterprise, & CS and looping in alisterblack  for help.