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sebastian.wissmeyer
Participant
September 20, 2018
Answered

Can't reach Adobe-Server Adobe CC

Hey there,

I got a problem getting my Adobe Creative Cloud to work.

After installing the package and after starting the Adobe Creative Cloud I get this Message:

Can not reach Adobe-Server... check your firewall .... and so on...

The System is Windows 10 (18xx)

We are working with a whitelist and every needed adress should be in there.

Here is a Part of the Logfile which , i think, should be the problem:

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest

09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Authproxy credentials set successfully in SendHTTPRequest in IMSLibHelper

09/20/18 14:53:34:842 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | No Record found for the input fields in opm_getValueForKey

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:ConnectionInitiatedTime

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | No Record found for the input fields in opm_getValueForKey

09/20/18 14:53:34:843 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime

09/20/18 14:53:34:849 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 2884 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

09/20/18 14:53:34:849 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 2884 | GetIEProxyInfo - proxy Url is

09/20/18 14:53:34:859 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 836 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR...

09/20/18 14:53:34:859 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 836 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR failure with code: 12007

09/20/18 14:53:34:859 | [INFO] | 7080 | ASU | OPM | HTTPConnector |  |  | 2884 | The http request returned HTTP_Status:0 HttpCommunicator error:0

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts opm_deleteRecordForFields

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | OPM |  |  | 2884 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime opm_deleteRecordForFields

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime

09/20/18 14:53:34:860 | [WARN] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Unable to get success response from HTTPConnector while processing in SendHTTPRequest, HTTP status: 178

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | user has not selected 'Remember Me', proxy data is not saved in local store

09/20/18 14:53:34:860 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed in HTTPRequest in fetchAccessTokenForDeviceToken

09/20/18 14:53:34:860 | [WARN] | 7080 | ASU | OPM | IMSLib |  |  | 2884 | Unable to generate accessToken while performing fetchAccessTokenForDeviceToken

09/20/18 14:53:34:861 | [WARN] | 7080 | ASU | OPM | IMSLib |  |  | 2884 | imslib error-22 in showAAMcallClientCallbackFn

09/20/18 14:53:34:861 | [INFO] | 7080 | ASU | OPM | IMSLib |  |  | 2884 | Invoking client callback function with response and status : 22

09/20/18 14:53:34:861 | [INFO] | 7080 | ASU | LWANative | P7Native |  |  | 2884 | Proceeding with imslibCallback...

Any Ideas? We are running crazy here.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    September 20, 2018

    Hi,

    Please refer to Adobe Creative Cloud Network Endpoints

    View reply

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    September 20, 2018

    Hi,

    Please refer to Adobe Creative Cloud Network Endpoints

    Translate
      Bani Verma
      Bani Verma
      Legend
      September 20, 2018

      Moving this query to the right community Deployment for Creative Cloud for Team, Enterprise, & CS and looping in alisterblack  for help.

      Translate
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