The current link for the Windows Customization Wizard is ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/misc/CustWiz2000920067_en_US_DC.exe    - I verified that this works.     ... View more

Thanks for the additional information. The current functionality of AUSST does not allow for this as it is designed for organisations who do not want users to go to Adobe for downloads. The covid situation is a new circumstance and I can request that we look again at this functionality in light of that. I would add that this is unlikely to be implemented in the short term. ... View more

As a workaround for users working at home with admin rights, you can remove the overrides file from their machine. The location for different platforms can be found here https://helpx.adobe.com/uk/enterprise/package/help/update-server-setup-tool.html ... View more

Hi, Thanks for the additional info. Only 1 account can be signed in at a time. There are three ways you can sign out Adobe.com Creative Cloud Desktop App Within applications   If the trouble persists then try the 'Resolve Issues' section here : https://helpx.adobe.com/ie/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html ... View more

Hi,  It may be the case that your users with personal licenses are signing in to Adobe with their personal Adobe ID. If the school has added them with an Enterprise/Federated ID then they would need to use that ID to sign in. If both ID types are available for one address then you have a screen to choose which one to use when logging in. ... View more

Hi,   First step would be to check that you meet the system requirements for this version of Illustrator. https://helpx.adobe.com/uk/illustrator/system-requirements.html   The next step would be to check the logs which will help us narrow down where an issue might be occurring. https://helpx.adobe.com/enterprise/package/help/troubleshoot-install-uninstall-errors-ccp.html     ... View more

Just to check...what happens if you go to File>New? Doing so should open the same dialog box where you can open new or existing documents. ... View more

Hi, To see the AppData folder you will have to show hidden files.  In an Explorer Window go to View and tick Hidden Files. See https://support.microsoft.com/en-ie/help/4028316/windows-view-hidden-files-and-folders-in-windows-10 for details. ... View more

Hi, What operating system are you using? Try the following: 1. Restart PhotoShop with Command-Shift-option keys held down. The dialog will appear allowing you to reset prefs. 2. Go to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface" 3. Ensure UXPLogs.txt has read/write permissions If UXPLogs.txt is Read Only, the Welcome Screen and New Document dialog will not display correcly. Windows - Navigate to \AppData\Roaming\Adobe\Adobe Photoshop 2020\Logs\UXPLogs.txt macOS - Navigate to ~/library/logs/Adobe/Adobe Photoshop 2020/UXPLogs.txt Drag UXPLogs.txt to your desktop and restart Photoshop. ... View more

Hi, Can you share details of your environment? Is it one of the supported environments listed in our documentation? Does the issue affect all users or only some? ... View more

Hi, You can find notes on supported virtual desktop environments and system requirements as well as set up documentation here: https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/index.html ... View more

Hi, The other option would be to deploy a self-service package which would allow end users to update themselves. If that is not feasible then building an occassional (quarterly would usually be adequate) package with the desktop app and deploying is the best bet. https://helpx.adobe.com/enterprise/using/update-overview.html https://helpx.adobe.com/ie/enterprise/package/help/deploying-packages-ard.html ... View more

Hi,   You can find out documentation for customised deployment and packaging of Reader here: https://www.adobe.com/devnet-docs/acrobatetk/index.html   ... View more

Hi,   Can you let us know what updates you expect to see installing - what are you updating from and to?   thanks. ... View more

Hi, We have an existing feature request for this. I have added your feedback to this. ... View more

Hi,   1. Sorry, it is difficult for us to comment on unreleased features as dates and feature sets can shift. We do have this on our roadmap however. 2. These keys should stop the activation limitation issue [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" (REG_SZ) [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" (REG_SZ) ... View more

Hi, My question here would be, did this always happen or has it started happening recently? If so, when and can you identify any changes that have taken place? If it always happened then we could look at how the machine was packaged  - did you use Customization Wizard, what settings were used and how did you deploy? For example did you deploy a serialised package, did you lock down online features? https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html?zoom_highlight=customization   If it started happening recently then you should check that your serial number is not due to expire soon. https://helpx.adobe.com/enterprise/kb/volume-license-expiration-check.html For help with this I recommend reaching out to the support team via your Admin Console. Other factors that can prompt this can include installing other CC apps and signing in, or doing so on the Adobe website. As you say Adobe ID is forbidden this might not be likely, but worth checking. ... View more

Hi, Rollout is by region, are you somehow identified as being in a different region to your colleagues? ... View more