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brysons4231761
brysons4231761
Participant
February 3, 2020
Question

Photoshop 2020 Home does not appear

  • February 3, 2020
  • 4 replies
  • 4507 views

When you first boot up Photoshop you get greeted by the home screen that asks if you would like to continue working on a project or make a new one. For the past week that home menu does not pop up and I cannot continue projects or start new ones. I've tried uninstall and reinstalling, resetting my general preferences and it does not work. My career depends on me using these apps daily and I have not been able to get any work done because of it. Does anybody have any solution to this problem?

This topic has been closed for replies.

4 replies

R
Raquel Robinson
Participant
July 15, 2020

Hi, I am having this exact same issue at the moment. Have you had any luck in finding a solution?

S
sarah.tholly@supdepub.com
Participant
May 5, 2020

Hello, I have the same problem as you. How did you do?

M
Mika-Hb
Participant
May 31, 2020

same problem here and it results, I can't save PSD files etc.!!!!!!
have read several comments on the net about this problem. .

Now I'm sure Adobe knows this problem and its cause exactly. Adobe does not want to solve this problem ....

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
February 5, 2020

Hi there,

 

We're really sorry for the Photoshop home black screen issue. Please refer the following discussion and try the offered suggestions: https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-total-black-screen-solution-windows

 

Let us know if that helps to resolve your issue.

 

Thanks.

Mohit

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    February 3, 2020
    Hi,
    What operating system are you using?
    Try the following:
    1. Restart PhotoShop with Command-Shift-option keys held down. The dialog will appear allowing you to reset prefs.
    2. Go to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"
    3. Ensure UXPLogs.txt has read/write permissions
    If UXPLogs.txt is Read Only, the Welcome Screen and New Document dialog will not display correcly.
    Windows - Navigate to \AppData\Roaming\Adobe\Adobe Photoshop 2020\Logs\UXPLogs.txt
    macOS - Navigate to ~/library/logs/Adobe/Adobe Photoshop 2020/UXPLogs.txt
    Drag UXPLogs.txt to your desktop and restart Photoshop.
      brysons4231761
      brysons4231761Author
      Participant
      February 4, 2020

      I have done the first two steps and nothing has changed however I do not know how to check if UXPLogs.txt has read/write permissions. I cannot find it on my computer anywhere. I searched my entire PC for that exact thing and it is not there. My operating system is Windows 10

      alisterblack
      Community Manager
      alisterblackCommunity Manager
      Community Manager
      February 4, 2020

      Hi,

      To see the AppData folder you will have to show hidden files. 

      In an Explorer Window go to View and tick Hidden Files.

      See https://support.microsoft.com/en-ie/help/4028316/windows-view-hidden-files-and-folders-in-windows-10 for details.

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