Iason35182887tbgh

Participant

Question

Cannot reach account manager please help

Forum|Forum|2 years ago
February 1, 2024
5 replies
373 views

My account manager does not respond anymore. How can I reach them? I just want to renew our annual license...

This topic has been closed for replies.

Legend

Hi @Iason35182887tbgh ,

I have sent you a message with some necessary details. Please let us know if you need any further assistance.

Community Expert

Community Expert

I have moved the discussion to a better suited Enterprise & Teams forum.

-Manan

-Manan

Community Expert

Community Expert

do you have a teams or enterprise subscription?

Iason35182887tbghAuthor

Participant

Its on our company name, so it's an enterprise subscription

Community Expert

Community Expert

the name used doesn't make a difference in the subscription type. but if you have an enterprise subscription:

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Community Expert

Community Expert

if you don't get a response from an adobe employee within 24 hrs, repost here.

Community Expert

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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