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Anna5ED1
Participant
Feb 8, 2021 2:19 PM UTC
Answered

connection problem

Hello, I have a connection problem. My photoshop subscription has been paid by my school (Ecole de Condé). I'm connected with my school's mail but Photoshop asks of me pay. How can I do Photoshop on my PC ?

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Bani Verma
Bani VermaCorrect answer
Legend
Feb 9, 2021 9:37 AM UTC

Hi there, 

 

Please try the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If you still face issues please contact your Creative Cloud Admin for help, to know how to do that please see:  https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if this helps. 

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2 replies

Bani Verma
Bani VermaCorrect answer
Legend
Feb 9, 2021 9:37 AM UTC

Hi there, 

 

Please try the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If you still face issues please contact your Creative Cloud Admin for help, to know how to do that please see:  https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if this helps. 

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Anonymous
Feb 8, 2021 2:20 PM UTC

Moving to the Account, Payment, & Plan forum from Photoshop

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