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S
smakelainen
Participant
May 13, 2012
Answered

Creative Cloud & authenticating proxies?

  • May 13, 2012
  • 36 replies
  • 156855 views

Our work environment uses authenticating proxies for Internet connectivity - how do I configure Creatvive Cloud applications to work with that? For example, the Adobe Application Manager doesn't recognize the proxy (nor ask for its password) and hence fails to work.

    This topic has been closed for replies.
    Correct answer ___Dom___

    I appreciate the frustration you must be experiencing here, and that these workarounds are not ideal for a corporate environment. I am working with our engineering teams to address these issues, and this information should be useful in finding a solution.

    The list above is unfortunately incomplete; please ensure that the following domains are whitelisted:

    *.adobe.com

    *.adobelogin.com

    *.adobeoobe.com

    If you are still experiencing problems, please run our Log Collector tool; for example, the file "PDApp.log" is saved to the %TEMP% directory and may provide further information; otherwise, I would ask that you raise a case with our support team via the support portal at https://www.adobe.com/support/ and provide the log collection archive so that we can look in to the logs in more detail (they may contain network-specific information, so I would suggest not posting their contents here). Please feel free to mention this thread, however.

    Log Collector Tool

    36 replies

    Show previous replies
    D
    dharper_arvest
    Participant
    January 30, 2015

    So it's 2015 and they haven't fixed this since 2012?? I'm in the same boat where there's no way Adobe is getting fancy treatment and bypassing the proxy server. We are too big of a company with too many privacy issues attached.

    Fix it, Adobe, or sell out to somebody that can.

      L
      lloyd_langley
      Participant
      January 22, 2015

      I hate it when people reply "I have that problem too", but has anyone found any other possible solutions to this problem?  I've tried all proposed solutions but with no success. I have been in touch with Adobe and after an hour I got nothing more than those solutions given above.  There must be a tool that can show where the connection fails?  All I get is a 404 error (yes I know what that means!).  I'm working in a corporate environment and have similar restrictions as described by @TomCalderwood so I'm sure there is more to it and Adobe should know the fix.  My sincerest thanks to anyone who can get this working!

      T
      tbss38350524
      Participant
      January 4, 2016

      try wireshark

      W
      Walbert-Schmitz_de
      Participant
      January 9, 2015

      Hey Guys,

      I had the same issue and got the same Screen like @ShackyC ´s post

      After a Long Research i finally found this link.

      I tried out the Settings and it worked.

      Allow Adobe Creative Cloud Through a Proxy Server « Sammits World

      I hope it will help you

      T
      TomCalderwood
      Participant
      December 8, 2014

      Hmmmmm. I'm in a large corporation that has *tight* control over installations for software and network settings. Simply saying "Hey - turn off these sites for proxy. Adobe says they're cool so we're good to go." will get me fired. Period.

      Installing software that is not on the 'approved' list will also get me fired. (It starts to look "hackerish".)

      Is there any solution that does not require me to apply bandaids or violate company (and government) standards?

      Really, I'm sick and tired of this. It's been, what, a year and a half? Either fix the proxy issue or update to CS7 so I can get on with things.

        J
        Jimbo1970
        Participant
        October 29, 2014

        I was able to get this working. We use IronPort WSAs. I created a custom URL Category that included .adobe.com and adobesc.com. Then, created a corresponding identity and set it to not require authentication. I added the custom URL category to the appropriate access policy and set to "Allow", not "Monitor". We were all able to install and update Creative Cloud after this.

          SK_DK
          SK_DK
          Participant
          October 13, 2014

          After communication with Adobe they sent me a list of ports that needed White listing:


          ccmdl.adobe.com:80
          swupmf.adobe.com:80
          swupdl.adobe.com:80
          https://na1mbls.licenses.adobe.com
          https://ims-na1.adobelogin.com
          https://adobeid-na1.services.adobe.com
          https://na1r.services.adobe.com
          http://activate.adobe.com
          https://activate.adobe.com
          http://adobe.activate.com
          https://adobe.activate.com
          ccmdls.adobe.com:443
          ims-na1.adobelogin.com:443
          na1r.services.adobe.com:443
          prod-rel-ffc-ccm.oobesaas.adobe.com:443
          lm.licenses.adobe.com:443
          www-du1.adobe.com


          Maybe this will help

          N
          Nogatri
          Participant
          October 21, 2014

          Hi,

          Same problem in our environment with proxy server.

          This is embarassing and not acceptable. Professional companies need a proxy config asap.

          Adobe wasn't aware that entreprises were equiped with Proxies??

          The Creative Cloud is more expensive than before for users who can't change their versions each 3 years and administrators have to waste many hours in order to deploy these software. It's not acceptable.

          @Customers: where can we find alternatives to Adobe Products?

            M
            MaribelCastilla
            Participant
            October 27, 2014

            I can't believe this is still an unsolved issue!

            I'll be forced to cancel the renewal of my Adobe Creative cloud if they don't allow us to change the configuration for our proxies.

            =(

              V
              Virtual Republic
              Participant
              September 9, 2014

              @ADOBE This is embarassing and not acceptable. Professional companies need a proxy config asap. This shouldn't be hard to implement.

                B
                Bibin_George1
                Participant
                September 9, 2014

                Hi

                Adobe creative cloud product online help not working .. Any idea why its not working ?

                Regards

                Bibin

                S
                ShackyC
                Participating Frequently
                July 4, 2014

                has anyone had any luck with this?

                I'm getting the same issue when trying to run the CC app behind our work firewall, in that it asks me for a Proxy Password, however won't connect when I enter my work U&P.

                Trying to find a solution, but by the sounds of things within this forum, it seems like the only solution is to give direct, non-firewall access to this PC, which is a considerable security risk for major corporations.

                  S
                  ShackyC
                  Participating Frequently
                  July 7, 2014

                  We found a solution to this problem that worked (for me).

                  our IT department added *.adobe.com to bypass the proxy authentication:

                  #Bypass for .adobe.com

                  acl adobedl dstdomain .adobe.com

                  #TAG: Bypass NTLM & Trip

                  http_access allow adobedl

                  always_direct allow adobedl

                  T
                  tschrader
                  Participating Frequently
                  July 19, 2013

                  Our company has 5000+ employees, and we have about 40 licenses of CS6 Design & Web Premium. Disabling the proxy is not only against our corporate security, but impossible unless you take your machine home and connect outside the firewall. Even though we upgrade every new release (since CS began, and before), we are forced to remain on CS6. That's unfortunate for everyone if this isn't fixed. Besides the CC Update Manager, we aren't able to use their other new tools like Edge Inspect because of proxy support.

                  B
                  burkanov
                  Participant
                  October 17, 2013

                  I have the same situation: cannot even install any Creative Cloud due to the proxy.

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