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Participant
May 13, 2012
Answered

Creative Cloud & authenticating proxies?

  • May 13, 2012
  • 36 replies
  • 156855 views

Our work environment uses authenticating proxies for Internet connectivity - how do I configure Creatvive Cloud applications to work with that? For example, the Adobe Application Manager doesn't recognize the proxy (nor ask for its password) and hence fails to work.

This topic has been closed for replies.
Correct answer ___Dom___

I appreciate the frustration you must be experiencing here, and that these workarounds are not ideal for a corporate environment. I am working with our engineering teams to address these issues, and this information should be useful in finding a solution.

The list above is unfortunately incomplete; please ensure that the following domains are whitelisted:

*.adobe.com

*.adobelogin.com

*.adobeoobe.com

If you are still experiencing problems, please run our Log Collector tool; for example, the file "PDApp.log" is saved to the %TEMP% directory and may provide further information; otherwise, I would ask that you raise a case with our support team via the support portal at https://www.adobe.com/support/ and provide the log collection archive so that we can look in to the logs in more detail (they may contain network-specific information, so I would suggest not posting their contents here). Please feel free to mention this thread, however.

Log Collector Tool

36 replies

Participant
July 19, 2013

I am in the same position as many of the others in this post.  Just to let you all know, I called the Adobe technial support on JULY 1 to attempt to resolve this, and have been on the phone with them on an (almost daily) basis.  I've been told that the issue has been elevated/escalated/ high prioritized and that they will call me back numerous times (which they have not in many cases). 

Come on Adobe - it's been THREE WEEKS!!!

This leads me to wonder if they have a problem on their hands that they can't handle?  Please prove me wrong, as I am losing a lot of productivity waiting for a solution from you.

Participant
July 19, 2013

We also are in the same boat with almost 10,000 employees and standard security restrictions on our network.  Please design a way to direct the licensing communication to a proxy and be able to provide authentication credentials.

Adobe Employee
June 13, 2013

Hi,

Please apply Exceptions to (Port No 443 and 80) (and the rest URL’s) also Adobe Application Manager in Network Firewall and Proxies.

https://na1mbls.licenses.adobe.com

https://ims-na1.adobelogin.com

https://adobeid-na1.services.adobe.com

https://na1r.services.adobe.com

http://activate.adobe.com

https://activate.adobe.com

http://adobe.activate.com

https://adobe.activate.com

  1. ccmdls.adobe.com:443

ims-na1.adobelogin.com:443

na1r.services.adobe.com:443

prod-rel-ffc-ccm.oobesaas.adobe.com:443

  1. lm.licenses.adobe.com:443

www-du1.adobe.com

It should allow you to activate the Subscription.

Also All Participant in this Forum who are facing the issue with Activation please try this step and let us know if it fixes the issue or not.

Regards,

Abhijit

Participant
June 18, 2013

Hi,

My problem is very similar. I get asked for a proxy login and password. After both are completed the application magaer just hangs and does nothing until I "Force Quit" it.

David__B
Adobe Employee
Adobe Employee
June 18, 2013
Participant
June 13, 2013

Was this ever resolved? I'm having the same issue.

Participant
March 22, 2013

Same issue here. Licence Manager istn working behin corporate proxy. Any workaround available?

Participating Frequently
May 20, 2013

I'm not having success with Application Manager with our Nortel VPN. I get the pop-up screen "One more thing..." to enter my Username and Password for the proxy. I do so, but the message keeps popping up and does not let me in. I have to turn off my VPN and proxy to update my applications.

I'm one of the first users in our company to use Creative Cloud, so this will be a huge issue or show-stopper for moving forward.

Any solutions?

Participating Frequently
May 14, 2012

Please provide the following logs and we will analyze it. Adobe Application Manager is designed to work with authentication proxies.

windows: %temp%/AdobeDownload/DLMNative.log

Mac: ~/Library/Logs/AdobeDownload/DLMNative.log

Participant
July 31, 2012

I have this same issue.  The Application Manager works properly with the Proxy settings (http proxy, no authentication).  However, the application license manager does not work.  So, while I can install apps, I cannot verify my subscription renewal, until I'm outside a proxy.

Thus, this log doesn't help resolve the problem for me.  Any other logs I can send?

Participant
January 11, 2013

Any news on this?  I am having the same issue.