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michaelm86619044
Participant
August 31, 2017
Question

Creative Cloud Suite 2017 - License Error

  • August 31, 2017
  • 2 replies
  • 1311 views

I have recently upgraded one of our computers from CC 2015 to CC 2017. After a few weeks, it will say the software has expired and require an Adobe sign-in. I created a license package and ran AdobeSerialization.exe on the computer. It didn't make a difference. Here is the pertinent info:

  1. These are device licenses not user licenses.
  2. Windows 7 machine.
  3. I created a custom update package to uninstall CC 2015 and then install CC 2017. It failed on this computer, but I haven't had any issues with other computers that went through the same process.

What I have done:

  1. Deactivated the license under our team portal. I confirmed it was shown as deactivated.
  2. Manually uninstalled the CC 2015 and CC 2017 software through add/remove programs.
  3. Ran the cleanup wizard and removed the traces it found.
  4. Ran the RemoveVolumeSerial.exe (just in case).
  5. Reboot and reinstall the CC 2017 software.
  6. Confirmed the available license is now active and in use.

Fast forward a few weeks now and the same issue appears again. Any assistance you can provide would be appreciated.

    This topic has been closed for replies.

    2 replies

    rpandita
    rpandita
    Inspiring
    September 1, 2017

    Hi michaelm86619044​ ,

    1. Are you using any proxy in your environment ?

    2. Have you checked the hosts file, make sure no Adobe entries are present in there.

    3. Also please make sure that you do not have Adobe Creative Cloud desktop application installed on this particular machine, if there is please uninstall it and then run AdobeSerialization.exe

    ~Rohit

    M
    michaelm86619044Author
    Participant
    September 5, 2017

    Rohit,

    Thank you for the response.

    1. We are not using a proxy.
    2. There are no Adobe entries in the hosts file.
    3. This is an interesting prerequisite. Our CC 2015 package did not install this program but I did include it in our CC 2017 package so staff members could use the creative library feature. The other computers have CC desktop application installed and they haven't had any issues. I will schedule a time with the staff member, try your steps, and report back. Is it safe to reinstall the CC desktop application after I run AdobeSerialization.exe?

    Thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 1, 2017

    [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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