Creative Cloud update to 2019 now all apps Trial

I missed the webinar about the new shared license plans, on Wednesday.  Does anyone know what was announced or if there's a link to view the webinar?  I've tried searching for it to no avail.

I agree Bradyrtech.... The point is very simple, Adobe changed the terms of the agreement on people who are already purchased. When you buy the device license holder user license Harvey agreement is upgrade assurance it always has been if that was being removed Adobe should have informed us at the time of renewal for the 1819 academic year.

The fact that nobody knew about this including those I contacted add Adobe and my vendor and I didn’t even know there was a change until posting the original question here is what is upsetting and insulting.

with all due respect Jeff it is not Simply a case of us wishing to keep using something that we can’t, it’s a case of we should be able to use this because this is what we paid for!

Whilst I completely understand, I really do not think that as a company Adobe understand the issue.

We spent thousands of dollars in the summer renewing our device licenses. The first time that I found out the device licenses were not supported in the latest version of the program was when I posted the initial question here.  Our vendor knew nothing at the time of renewal and new nothing when this issue occurred, and all the literature from Adobe at the time of renewal mentioned nothing about this change either.

When we renewed, the expectation was that the software upgrade was part of that renewal cost as it had always been.

This is not simply a case of we want to keep using a product that we no longer can, this is a case of Adobe changing our product with zero communication with its customers at the time of renewal. 

I’m sorry, but that is simply completely unacceptable and incredibly poor business management and business practice.

We paid in good faith based on an agreement that Adobe has changed and it is Frankly upsetting that the gravitas of this situation seems to fail to have gone through and all we get is well with sorry but you can’t do that

Yep they still don’t get it do they, so they’re trying to force you to go to use the licensing one way or another.

In our case each user logs in to the lab machines as their own user account so every user will have to login rather than having a generic lab user which could then save the credentials so you either have to create a generic credential that anybody uses but therefore anybody has to know the password and could change it, or as you say every single user still has to have an Adobe ID.

If they wanted to try to push people away from using Adobe  Products in education than messing everybody about the way that they are is definitely the correct way to do it  

I received the following response from our reseller, which was sent to them from Adobe, when I questioned what was going on.

"The 2019 apps are not yet available for device licenses. In early 2019 we will introduce shared device licenses which will included 2019 apps. They will be able to migrate their current licenses to the shared device at no cost at that time or at a time that’s most convenient for them. The shared device licenses will still be licensed per device but users will need to be assigned an ID and log in to access the device. We have some webinars scheduled in early December to go over the change. Additionally, we will be providing customer facing documents on the process in the upcoming weeks."

This is still unacceptable.  It's better in the sense that they are now saying we won't lose the rights to the latest software, but to require accounts for 1000, 5000, 10000+ kids when only fractions of them will use software installed in a handful of locations is absolutely absurd.

We also have 100 device licences in our High School, we have to pay for 100 even thought we only need about 60. Fortunately I installer 2019 only on a trial machine. So here's what i don't get, Autodesk gives us the their software for FREE and Adobe in their wisdom is forcing us to use last years version. With the runaround we're getting, tight budgets, cutbacks, etc, my Supervisor is already talking about going back to CS6. Adobe Please get this rectified sooner rather than later.

I'm having the exact same issue.  I need this is resolved ASAP

I just got off the phone with our Adobe rep at CDW.  They confirmed that at this time the CC2019 license for our devices is not available.  HOWEVER...  They DID tell me that it will be coming.  No confirmation on a date. I asked it several times and in several different ways to ensure that we were talking the same language...  Our device-licensed based devices WILL be able to run the CC2019 apps...  Just not at this time.  This seems to be in line with one of the official Staff responses above from Jeff A Wright​ stating "...for steps you can take until device licensing for CC 2019 applications are available."

I'm wanting to believe them, but it's concerning when the first official response in the thread above is technically saying the opposite (that CC2019 does not support device based licenses). If the Adobe rep at CDW AND the answer above from Jeff are correct, then Dominic Watkins​ answer above should be amended to say that support WILL be coming rather than freaking us all out thinking device licensing is done.

You say to downgrade back to 2018, but that does not appear to be an available option. Nothing from 2018 is in the list of apps for me to download. An option to download older versions from the archive is apparently supposed to be in the "Manage" flyout, but "Uninstall" is the only option there.

I have an update from Adobe technical support, which makes it very much sound like it's our fault for not checking all of their technical documentation before renewing our subscription each year.  Almost makes it sound like getting the 2018 versions was a "gift" and that we'll be lucky again if we get the 2019 ones.

I really feel like their communication around this has been appalling, especially if this was a change that they introduced before the 2018 versions came out!!

Hi Jacob,

This is in regards of the device licensing issue.

I would like to share a document with you where it is mentioned that the latest version the device license user should get is 2017.

However, we tried and provided our users with the 2018 versions.

Please find the document below:

https://helpx.adobe.com/enterprise/using/manage-device-licenses.html

In the same way we are positive about providing the 2019 version as well to our users.

However, we do not have a time frame of that implementation.

If there will be any changes like that in the device licensing then you will definitely be get notified about the same.

Thanks

Sugandha Sharma

Adobe Support