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Participant
Sep 21, 2022 5:00 PM UTC
Answered

Creative Cloud xxx

I've had Creative Cloud for some time but maybe a month ago it said no im not going to let you sign in no matter what you do. I've tried every way youtube, forums, reddit, and adobe support said would fix it and here i am now writing my last effort before investing in a lightroom, photoshop, and premiere pro replacement. I hope somethings comes from this as using adobe tools is awesome just their surpport and creative cloud are completely terrible.

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Abambo
AbamboCorrect answer
Community Expert
Oct 3, 2022 3:33 PM UTC

I'm not sure what subscription as this is a school account.

 

all that stuff you linked is what I have already done and it doesn't fix nothing just waste my time trying to fix the problem and it puts me right back to the same sign in screen.


quote

I'm not sure what subscription as this is a school account.


By @Matthew26227652nko1

If your subscription is managed by your school, your school is responsible for the first level support. They may contact Adobe support. If you have an individual student subscription, you should progress as @kglad suggests here.

ABAMBO | Hard- and Software Engineer | Photographer

9 replies

kglad
Community Expert
Community Expert
Sep 21, 2022 10:03 PM UTC

what problem are you seeing?

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Participant
Sep 30, 2022 2:44 PM UTC

It refuses to allow me to sign into creative cloud. It comes up saying sign in when I open then spins and says sign in again. I have deleted app completely I have restarted computer I have installed on another hard drive and still it just refuses to work.

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kglad
Community Expert
Community Expert
Sep 30, 2022 3:04 PM UTC

start here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

 

carefully follow the suggestions, in the order suggested, and let us know if one of those steps solves the problem for you.

 

p.s. do you have an enterprise/team subscription, or an individual subscription?

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