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Matthew26227652nko1
Participant
September 21, 2022
Answered

Creative Cloud xxx

  • September 21, 2022
  • 1 reply
  • 2617 views

I've had Creative Cloud for some time but maybe a month ago it said no im not going to let you sign in no matter what you do. I've tried every way youtube, forums, reddit, and adobe support said would fix it and here i am now writing my last effort before investing in a lightroom, photoshop, and premiere pro replacement. I hope somethings comes from this as using adobe tools is awesome just their surpport and creative cloud are completely terrible.

    This topic has been closed for replies.
    Correct answer Abambo

    I'm not sure what subscription as this is a school account.

     

    all that stuff you linked is what I have already done and it doesn't fix nothing just waste my time trying to fix the problem and it puts me right back to the same sign in screen.


    quote

    I'm not sure what subscription as this is a school account.


    By @Matthew26227652nko1

    If your subscription is managed by your school, your school is responsible for the first level support. They may contact Adobe support. If you have an individual student subscription, you should progress as @kglad suggests here.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 21, 2022

    what problem are you seeing?

    M
    Matthew26227652nko1Author
    Participant
    September 30, 2022

    It refuses to allow me to sign into creative cloud. It comes up saying sign in when I open then spins and says sign in again. I have deleted app completely I have restarted computer I have installed on another hard drive and still it just refuses to work.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 1, 2022

    I'm not sure what subscription as this is a school account.

     

    all that stuff you linked is what I have already done and it doesn't fix nothing just waste my time trying to fix the problem and it puts me right back to the same sign in screen.


    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.p.s. you can also use twitter to tweet @AdobeCare.

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