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modranit
modranit
Participating Frequently
April 17, 2018
Answered

CS6 Change Licence platform MAC -> PC

Hi!

We have question about CS6, we have Licence for MAC and now have PC (WIN) , is it possible to change somehow platform within licence.

TIA

Modranit

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    Bani Verma
    Bani VermaCorrect answer
    Legend
    April 17, 2018

    Hi Modranit,

    As you have mentioned you have a license for Adobe CS6 ( Mac) and would like to exchange it with a PC version. Yes, you can do that to know how refer to: Exchange a product for a different language or platform version.

    Let us know if this helps.

    View reply

    12 replies

    modranit
    modranitAuthor
    Participating Frequently
    April 19, 2018

    Ok but that doesn't solve our problem, we need someone to change MAC licence to Windows (PC). If you don't now the answer please loop in someone who now that stuff.

    We are a business and need this ASAP.

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    alisterblack
    alisterblack
    Inspiring
    April 19, 2018

    That kind of process cannot be done on the forums. Please reach out to our chat support Contact Customer Care

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    modranit
    modranitAuthor
    Participating Frequently
    April 18, 2018

    Does that mean we could use one licence on two computers at the same time, we read that you can use serial number twice but you cannot use it at the same time.

    Thank you

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    alisterblack
    alisterblack
    Inspiring
    April 18, 2018

    Each license can be used on two machines but not consecutively. So, no you cannot use two licenses at the same time on different computers however you have two licenses and a volume serial number so I expect that will work.

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    modranit
    modranitAuthor
    Participating Frequently
    April 19, 2018

    Ok but that doesn't solve our problem, we need someone to change MAC licence to Windows (PC). If you don't now the answer please loop in someone who now that stuff.

    We are a business and need this ASAP.

    Translate
    modranit
    modranitAuthor
    Participating Frequently
    April 17, 2018

    Hi,

    thank you for the quick response.

    Former employee activated account on our business behalf, because he does not work for us anymore, we activated new adobe account, but can't register product by serial number. We got serial number from adobe LWS site. Our company bought the licence. 

    How can we register an older product?

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    Bani Verma
    Bani Verma
    Legend
    April 17, 2018

    Since this is a volume license query, our experts at Deployment for Creative Cloud for Team, Enterprise, & CS​ community will be able to assist you better, hence moving this thread.

    Looping in alisterblack for help.

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    Bani Verma
    Bani VermaCorrect answer
    Legend
    April 17, 2018

    Hi Modranit,

    As you have mentioned you have a license for Adobe CS6 ( Mac) and would like to exchange it with a PC version. Yes, you can do that to know how refer to: Exchange a product for a different language or platform version.

    Let us know if this helps.

    Translate
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