Participating Frequently

Answered

CS6 Change Licence platform MAC -> PC

Forum|Forum|8 years ago
April 17, 2018
4 replies
1706 views

Hi!

We have question about CS6, we have Licence for MAC and now have PC (WIN) , is it possible to change somehow platform within licence.

TIA

Modranit

This topic has been closed for replies.

Correct answer Bani Verma

Hi Modranit,

As you have mentioned you have a license for Adobe CS6 ( Mac) and would like to exchange it with a PC version. Yes, you can do that to know how refer to: Exchange a product for a different language or platform version.

Let us know if this helps.

modranitAuthor

Participating Frequently

Ok but that doesn't solve our problem, we need someone to change MAC licence to Windows (PC). If you don't now the answer please loop in someone who now that stuff.

We are a business and need this ASAP.

alisterblack

Inspiring

That kind of process cannot be done on the forums. Please reach out to our chat support Contact Customer Care

modranitAuthor

Participating Frequently

Does that mean we could use one licence on two computers at the same time, we read that you can use serial number twice but you cannot use it at the same time.

Thank you

alisterblack

Inspiring

Each license can be used on two machines but not consecutively. So, no you cannot use two licenses at the same time on different computers however you have two licenses and a volume serial number so I expect that will work.

modranitAuthor

Participating Frequently

Ok but that doesn't solve our problem, we need someone to change MAC licence to Windows (PC). If you don't now the answer please loop in someone who now that stuff.

We are a business and need this ASAP.

modranitAuthor

Participating Frequently

Hi,

thank you for the quick response.

Former employee activated account on our business behalf, because he does not work for us anymore, we activated new adobe account, but can't register product by serial number. We got serial number from adobe LWS site. Our company bought the licence.

How can we register an older product?

Bani Verma

Legend

Since this is a volume license query, our experts at Deployment for Creative Cloud for Team, Enterprise, & CS community will be able to assist you better, hence moving this thread.

Looping in alisterblack for help.

Bani VermaCorrect answer

Legend

Hi Modranit,

As you have mentioned you have a license for Adobe CS6 ( Mac) and would like to exchange it with a PC version. Yes, you can do that to know how refer to: Exchange a product for a different language or platform version.

Let us know if this helps.

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