Skip to main content
D
default1k2rs8oksvx7
Participant
May 10, 2022
Answered

Distributue Acrobat Reader - no reply from license department

  • May 10, 2022
  • 1 reply
  • 1326 views

Dear All,

 

I want to distribute Acrobat Adobe Reader through N-Able N-Central for customers "cared for" by our organisation. I've sent in two (2) requests requesting the approval to do this, but have yet to hear from noreply@adobe.com. I've verified that there is nothing in spam, trash and even checked all incoming emails (accepted and rejected) to our email server - there has been no such email from Adobe. The agreement was filled out using this link: https://www.adobe.com/uk/acrobat/pdf-reader/volume-distribution.html?readstep

 

To further fuel my frustration Adobe telephone support has sent me around to what I feel like is ALL the departments (5+ hours in a phone queue) before someone finally said "We don't support this. You need to put up a post on the forum and a team will assist you there".

 

So, here I am, wonderifng if there's anyone here (the license team?) who can help me look at the requests sent from this account's email address and help me out with the approval?

 

Thank you,

Timmy

This topic has been closed for replies.
Correct answer default1k2rs8oksvx7

You should have received the reply within about 24 hours (or 1 working day). Is it possible it's landed in your spam folder?


Dear ___Dom___,

 

Thank you for reaching out to me! Like I mentionedin my first post; I looked through all incoming emails to the email server and there was absolutely no emails at that point. I understand that it's very likely to be the case nontheless, but this time that wasn't the case.

I did, however, get a million others emails from differenct "customercare-*@adobe.com"-addresses kindly provided by all the departments I've worked my way through in this whole ordeal, trying to get ahold of someone to help me out. 🙂

 

While discussing with customercare-support@adobe.com yesterday, I eventually decided to send in my third distribution application to you (Adobe) and about 30 minutes ago I seem to have received a reply with what I need. This is very much within the 24h you mention!

 

So the recommendation for others running into the same issue would be to send you guys a request every single day until one of you are available.

 

Thank you! 

1 reply

T
Test Screen Name
Legend
May 10, 2022

I'm afraid that Adobe support were just sending you here to get you off the line. (This is what they do). Nobody here can help, and nor can they (they are, for once, right about this). The licensing department is its own entity, so far as I know... and they certainly don't hang around here.

 

I'm not saying this is in any way a good thing!

D
default1k2rs8oksvx7Author
Participant
May 10, 2022

That is indeed very interesting. Does that mean that there's no way for me to actually get in contact with the team managing the Distribution License Agrements? Very peculiar!

 

I've seen there are a few similar posts on the forum for both Adobe Reader and Adobe Flash Player where people have received some support from "Adobe Employees" (https://community.adobe.com/t5/flash-player-discussions/adobe-distribution-license-agreement-not-processed/td-p/8652459), from way, way back in time. Are my chances of getting in contact with someone like that really none?

 

Any suggestions what I might do? I see you've frequented the forum for quite some time! 😉

T
Test Screen Name
Legend
May 10, 2022

There doesn't seem to be a direct contact, other than the form. And there isn't anyone whose job it is to monitor the forums for problems with requests. Certainly, Adobe staff outside the product support arena come by sometimes, and are sometimes very helpful, but don't hold your breath. Like many big companies, Adobe have set up highly efficient communications channels designed to make sure you can't get in touch directly with anyone but first level support - who have their scripts and don't support free products.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices