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jonebert
jonebert
Participant
May 23, 2019
Answered

Downloading when AUSST not reachable

  • May 23, 2019
  • 3 replies
  • 2164 views

Hi,

I'm looking into setting up AUSST at our school but wondering what happens when the computers can't contact our AUSST server.

If it can't contact our on-site update server will it automatically get the update from the normal Adobe servers or will it just throw an error and not work?

Wondering mainly for when the students go home and leave our network they would no longer have access to our AUSST server but ideally we would still want them to be able to download the applications from the Adobe servers when at home, but our own server when at school.

Similarly, if you set AUSST to only download certain applications will the clients download those from the AUSST server and get anything else from the Adobe servers?

Thanks

This topic has been closed for replies.
Correct answer alisterblack

Hi,

The overrides file always redirects the client to the AUSST server. It is not location aware.

If the AUSST server is unreachable then the update will fail, it will not default to the Adobe servers or download 'non AUSST' updates.

3 replies

A
andyd20895062
Participant
August 11, 2020

Any Update on This? 

A
andyd20895062
Participant
August 11, 2020

This is still seems to be an issue and with everyone working from home during COVID its even bigger headache to support. 

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
August 12, 2020

As a workaround for users working at home with admin rights, you can remove the overrides file from their machine. The location for different platforms can be found here https://helpx.adobe.com/uk/enterprise/package/help/update-server-setup-tool.html

    alisterblack
    Community Manager
    alisterblackCommunity ManagerCorrect answer
    Community Manager
    May 23, 2019

    Hi,

    The overrides file always redirects the client to the AUSST server. It is not location aware.

    If the AUSST server is unreachable then the update will fail, it will not default to the Adobe servers or download 'non AUSST' updates.

    M
    m92
    Participant
    October 13, 2019
    Hi, are there any plans on changing this behavior? “Bring your own device” is on the rise and providing updates for our students without severely reducing the available bandwidth of the entire campus is important. But if our students cannot update when they are at home (or worse, we need to provide an external IP address which again would increase bandwidth usage) the AUSST pretty much becomes useless. This seems to be an incredibly flawed implementation (Not having a fallback is never something I would consider flawless). In case this is not currently planned, is there a way to create a feature request? Thank you and best regards.
      alisterblack
      Community Manager
      alisterblackCommunity Manager
      Community Manager
      October 14, 2019
      Hi, We have an existing feature request for this. I have added your feedback to this.
        Bani Verma
        Community Manager
        Bani VermaCommunity Manager
        Community Manager
        May 23, 2019

        Moving this query to Enterprise & Teams​ community.

        Looping in ALBLACK​ for help.

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