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Elena300275825jab
Participant
May 23, 2023 9:49 PM UTC
Answered

Keeps telling me to purchase a plan

I feel luke ive done like 3 times. Illustrator keeps popping up the plans and billing page telling me to pay for illustratoir when I have al;ready done so. Its not a connection error or anything cause this has been across the span of a few months. I am unable to access my files because once I click plans away, illustrtaor shuts down too. Please help.

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SuJoshiCorrect answer
Community Manager
May 30, 2023 3:30 AM UTC

@Elena300275825jab  Your Illustrator license is assigned under the Org profile. It might be the case that you are using the "Sign in with Google" option, which is causing the issue. 

On the log-in page, enter the email ID and select your organization profile after putting the password to activate the organization license.

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4 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
May 30, 2023 3:30 AM UTC

@Elena300275825jab  Your Illustrator license is assigned under the Org profile. It might be the case that you are using the "Sign in with Google" option, which is causing the issue. 

On the log-in page, enter the email ID and select your organization profile after putting the password to activate the organization license.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
May 24, 2023 12:58 PM UTC

try @Monika Gause's suggestion first.  only if that fails, proceed to:

 

 

 https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 24, 2023 5:16 AM UTC

    Moved this to the more appropriate Account, Payment, & Plan forum.

    -Manan

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    -Manan
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 23, 2023 9:57 PM UTC

      Please check out if this solves it: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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