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Participant
May 6, 2022
Answered

No active plans found.

  • May 6, 2022
  • 3 replies
  • 304 views

I have an enterprise subscription, but I don't see the plans anymore in my account.

On Creative Cloud desktop I can only start trials and I can't contact the support over the phone because my plan is not there anymore.

I am sure that the plan is stil lactive, I don't understand what happened.

This topic has been closed for replies.
Correct answer iCharles

Hi Dario,

 

We have reviewed the account that you have used to post here and we found out that you currently have an active Enterprise License.

 

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

 

 

 

Hope this helps.

Charles.

3 replies

iCharlesCorrect answer
Legend
May 6, 2022

Hi Dario,

 

We have reviewed the account that you have used to post here and we found out that you currently have an active Enterprise License.

 

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

 

 

 

Hope this helps.

Charles.

Community Expert
May 6, 2022
Community Expert
May 6, 2022

Moving to the Enterprise & Teams forum

-Manan

-Manan