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paulinew34827711
Participant
Mar 19, 2020 3:55 AM UTC
Question

No one is answering the support phone or calling back, been trying to talk to adobe for 2 weeks now

anyone out there?? i need someone to talk to me - live chat goes no where

leaving a message for a call back goes no where

i want to cancel my teams purchase and go back to creative cloud all apps

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12 replies

Jason34634225bwph
Participant
Jan 9, 2024 8:06 PM UTC

This is insane.  i called last night and it said 15-30 mins.  had to hang up after an hour.  today it said less than one min...im at 25 mins.  i bought now TWO photoshop essentials from best buy and the code isnt working.  sounds like i have to call adobe to get fixed but then you cant reach them.  doesnt anyone care anymore about their clients!!!!!!!!

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 10, 2024 12:53 AM UTC

use your console:  open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Kelly Bauch
Kelly Bauch
Participant
Feb 22, 2022 12:45 AM UTC

i can not get anyone to answer me. I've been stuck in hold for over an hour. Then hung up in. Then the same thing happens again. Beyond frustrating. Can someone please call me?!

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Test Screen Name
Legend
Feb 22, 2022 10:55 AM UTC

No, Adobe won't call you. Only scammers will contact you. I suggest you try the Chat instead.

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Test Screen Name
Legend
Mar 19, 2020 1:49 PM UTC

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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    Bani Verma
    Bani Verma
    Legend
    Mar 19, 2020 2:16 PM UTC

    Thank you! Test_Screen_Name  for mentioning this.

     

    Please only share your details with the people who have the Adobe Employee badge below their names and an Adobe logo under their profile pic. See the example below:

     

     

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    Bani Verma
    Bani Verma
    Legend
    Mar 19, 2020 1:25 PM UTC

    Hi there, 

     

    I am sorry for the inconvenience caused.

    Could you please share the Adobe ID associated with the subscription, contact number and the best time to reach you in a personal message with me? I'll reach out to the team and get you help as soon as possible.

     

    To know how to send a personal message please see: https://community.adobe.com/t5/Enterprise-Teams/How-to-send-Personal-Message-to-someone-in-the-community/td-p/10660831 

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    paulinew34827711Author
    Participant
    Mar 26, 2020 9:37 PM UTC

    no its not resolved. i need to cancel adobe teams and go back to adobe creative cloud all apps

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    susieq79
    susieq79
    Participant
    Mar 19, 2020 11:44 AM UTC

    I'm having the same issue... no answer at all.

     

     

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    Bani Verma
    Bani Verma
    Legend
    Mar 19, 2020 1:35 PM UTC

    Hi, 

     

    I am sorry for the inconvenience caused to you, could you please let us know more about your query so that we can try and help you here in the community itself?

     

     

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