Oops something has gone wrong, please try again

Forum|Forum|10 years ago
April 15, 2016
5 replies
4043 views

Previous version on CC Packager fails on a MacBook. Deleted the OOBE and other recommended files and folders, but still getting "Oops something has gone wrong, please try again." I've downloaded the most recent version of the packager today and I am still getting the same error. Any ideas for a next step?

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Correct answer alisterblack

If deleting OOBE doesn't help then you may want to try the CC Cleaner Tool

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Among other functions this will check your hosts file for any entries that may be blocking access to Adobe servers.

alisterblackCorrect answer

Inspiring

If deleting OOBE doesn't help then you may want to try the CC Cleaner Tool

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Among other functions this will check your hosts file for any entries that may be blocking access to Adobe servers.

markd93164332

Participating Frequently

Despite following all the above steps, this is still a problem for me - and has been for approx 2 months.

From my observations, there would appear to be a problem with some CCP files causing this issue - perhaps cached files or preferences that are not getting flushed. I have spoken with our Security team and there are no blocks on our network/firewall.

My colleagues and I (using Win10 and macOS) are in the same boat as 'hccfred'. I (using macOS) have tried all the above steps, restarted the computers, flushed out the cache/preference/application support folders etc., installed latest CCPackager, all to no avail, and am constantly seeing the 'Oops, something went wrong" error message which is now getting increasingly more frustrating.

I have tried on a test PC connecting to the internet via ADSL (ie outside our network) and that fails too - pointing towards the problem being local to the PC, something wrong with the CCPackager install or config/preference files.

I have done a fresh install on a Win10 PC in one of our classrooms, that has never had CCPackager installed on it before, and it failed first time - 'Oops, something has gone wrong '

I have also done a fresh install of CCP on a Mac that has never had CCP on it, and it works OK.

It is proving very difficult to pinpoint what the exact problem is.

Adobe support - please advise?