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fivien1010
fivien1010
Participant
June 19, 2018
Answered

Payment Successfull but I Cant Run My Adobe AE CC

I am using adobe AI CC, but i need more app AE CC. So, i make payment to get the license and it was successfull. But, why my AE CC still not activated. Please help thanks.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 19, 2018

    Hi,

    As a first step I would just log out of Creative Cloud and log back in so that it can pick up your new license.

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    3 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 19, 2018

    Hi,

    As a first step I would just log out of Creative Cloud and log back in so that it can pick up your new license.

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    fivien1010
    fivien1010Author
    Participant
    June 19, 2018

    Thank u, now i can use my AE CC after i got more menu that come up  a few minutes ago.

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    Bani Verma
    Bani Verma
    Legend
    June 19, 2018

    Hi Fivien1010,

    I have reviewed your Adobe ID (email address) you have utilized to post here and found that you have purchased a teams license for Adobe After Effects CC.

    Hence I am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​ community as experts here will be able to assist you quick and better.

    Looping in alisterblack​ for help.

    Regards,

    Bani

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