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DelphinusIT
DelphinusIT
Known Participant
September 21, 2017
Answered

Protected View with Acrobat DC 2015 fails, in IE Enhanced Protected Mode?

  • September 21, 2017
  • 2 replies
  • 1432 views

How can one enable protected view in Acrobat DC 2015 when Internet Explorer is running in Enhanced protected mode?

On a brand new Windows 7 install, followed with the installation of Adobe Acrobat DC 2015.006.30355, setting Protected View to All Files, and checking the box for Enable Enhanced Security, Protected View works in the browser as shown in the below screen shot.

However, after turning on Internet Explorer's Enhanced Protected Mode, protected view does not activate in the browser as shown in the below screen shot.

Please advise how this can be corrected for. Can anyone explain why this is happening?

This topic has been closed for replies.
Correct answer Tariq Dar

Hello,

Sorry for the delay in response.

In Acrobat we have Protected View, not Protected Mode. The experience you are getting is mentioned here: Using Acrobat or Reader with Internet Explorer Enhanced Protected Mode

To troubleshoot Protected View you may visit: Understand and troubleshoot the Protected View in Adobe Acrobat

For Protected Mode: Protected Mode — Acrobat Application Security Guide

Hope that answers your question.

-Tariq Dar

2 replies

DelphinusIT
DelphinusITAuthor
Known Participant
December 28, 2017

Bump for visibility. Maybe someone new knows something about how to resolve this?

T
Tariq DarCorrect answer
Legend
February 7, 2018

Hello,

Sorry for the delay in response.

In Acrobat we have Protected View, not Protected Mode. The experience you are getting is mentioned here: Using Acrobat or Reader with Internet Explorer Enhanced Protected Mode

To troubleshoot Protected View you may visit: Understand and troubleshoot the Protected View in Adobe Acrobat

For Protected Mode: Protected Mode — Acrobat Application Security Guide

Hope that answers your question.

-Tariq Dar

DelphinusIT
DelphinusITAuthor
Known Participant
October 3, 2017

Jeff A Wright​ Good Day! You are active in this form, and an Adobe staff member, can you offer any insight as to why Protected View appears to not activate correctly? Alternatively, if you could direct us to someone familiar with this particular feature that would be very helpful.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 3, 2017

Sorry JasonG876 I am only active in this forum due to moving discussions from the Downloading, Installing, Setting Up​or Creative Cloud Download & Install forums to this forum.

We do have Adobe Staff presence in this ​forum. Alternately you are welcome to contact our support team directly at Contact Customer Care .

DelphinusIT
DelphinusITAuthor
Known Participant
October 4, 2017

Jeff A Wright​ The Contact Customer Care link circled me back to the forum for Adobe Acrobat. I have also noticed the same issue on Windows 10 . How do I get into contact with the staff presence in this forum ? - other than browsing for names and tagging everyone at once .

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