Re: Cancelamento do plano Lr

Forum|Forum|1 year ago
October 20, 2024
1 reply
230 views

Quero cancelar a assinatura antes dos 7 dias e não consigo. Como devo fazer?

Correct answer Anshul_Nautiyal

,Thank you for reaching out.

Upon checking, I can confirm that there is an active Teams plan associated with the Adobe ID you used to post this query. Could you please confirm whether you’re looking to cancel this Teams plan or an individual subscription associated with a different Adobe ID?

If it's an individual subscription, please follow the steps shared by our expert @kglad.

If you're looking to cancel the Teams plan, I recommend contacting our support team for assistance. You can do so via the Admin Console by following the steps outlined in the following document:
https://adobe.ly/4flcQnC

Let us know if you need any further assistance.

Regards,
^AN

J

Junior_Farias4613

Participant

Boa noite!
Conseguiu cancelar?
Quero cancelar a minha também.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded