Refund for Personal Account Linked To Enterprise Account

Question

Hi,

I have an Adobe personal account which was linked to my work account and that I was paying for in 2020-2021. However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account.

Knowing this, I tried to cancel my subscription from billing again but with no luck - as it was now covered by work. I am now unable to access any help because it is via an account staff administator. Please advise if there is a way I can personally sort this out.

Thanks

Errol

jane-e · Accepted Answer

@Errol5C2D wrote:However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account. Because of the Enterprise account part of your situation, it's possible you'll need to post to the Enterprise forum:https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams ~ Jane

Peru Bob · Answer

Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.You may also be able to contact Adobe by phone:https://helpx.adobe.com/contact/phone.html

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