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Upshot IT
Participant
April 7, 2016
Answered

Remote Update Manager Return Code (1) after running it

  • April 7, 2016
  • 4 replies
  • 4534 views

I have an Adobe Update Server set up in my LAN, and I deployed the "AdobeUpdater.Overrides" file to my client machines. On my test computer, I can see from the log that RemoteUpdateManager can connect to my AUS, and download the updates, but then, it fails to install them. I'm not sure what's wrong, and I'd appreciate the assistance. Please see attached log of last two attempts:


04/07/16 10:12:18:639 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |

04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################

04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################

04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Launching the RemoteUpdateManager...

04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | RemoteUpdateManager version is : 1.9.1.2 (BuildVersion: 1.9; BuildDate: Tue Jun 23 2015 02:35:23 )

04/07/16 10:12:18:663 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | **************************************************

04/07/16 10:12:18:663 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Initializing UpdaterCore Library...

04/07/16 10:12:19:961 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | UpdaterCore library initialized successfully.

04/07/16 10:12:19:962 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | **************************************************

04/07/16 10:12:19:962 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Starting UpdaterCore CheckForUpdate...

04/07/16 10:12:21:677 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | CheckForUpdates completed successfully.

04/07/16 10:12:21:677 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | **************************************************

04/07/16 10:12:21:677 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Starting UpdaterCore DownloadUpdates...

04/07/16 10:12:21:685 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Update (AdobeDigitalPublishingCC2014-2.0/2016.2) is not supported by RemoteUpdateManager. Skipping processing of this update.

04/07/16 10:12:21:685 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Following Updates are to be downloaded :

04/07/16 10:12:21:685 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |    (AdobeApplicationManager-1.0/update14)

04/07/16 10:12:21:686 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |    (AdobeBridgeCC-6.0/6.2)

04/07/16 10:12:21:686 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |    (PhotoshopCameraRaw8-8.0/9.5.50)

04/07/16 10:12:21:686 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |

04/07/16 10:12:21:686 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | *** Downloading (AdobeApplicationManager-1.0/update14) ...

04/07/16 10:12:23:761 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | *** Successfully downloadeded (AdobeApplicationManager-1.0/update14) ...

04/07/16 10:12:23:761 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | *** Downloading (AdobeBridgeCC-6.0/6.2) ...

04/07/16 10:12:26:189 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | *** Successfully downloadeded (AdobeBridgeCC-6.0/6.2) ...

04/07/16 10:12:26:189 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | *** Downloading (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/07/16 10:12:28:616 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | *** Successfully downloadeded (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/07/16 10:12:28:616 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | All Updates downloaded successfully ...

04/07/16 10:12:28:617 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | **************************************************

04/07/16 10:12:28:617 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Starting Self-Update Installation ...

04/07/16 10:12:44:622 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Failed to install the SelfUpdate (/private/var/root/Library/Application Support/Adobe/AAMUpdater/1.0/Install/AdobeApplicationManager-1.0/update14/setup.dmg).

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | **************************************************

04/07/16 10:12:44:622 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Self-Update installation/post processing failed ...

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | **************************************************

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Ending the RemoteUpdateManager Return Code (1)

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################

04/07/16 10:12:44:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |

04/07/16 10:18:12:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 |

04/07/16 10:18:12:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | ##################################################

04/07/16 10:18:12:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | ##################################################

04/07/16 10:18:12:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Launching the RemoteUpdateManager...

04/07/16 10:18:12:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | RemoteUpdateManager version is : 1.9.1.2 (BuildVersion: 1.9; BuildDate: Tue Jun 23 2015 02:35:23 )

04/07/16 10:18:12:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | **************************************************

04/07/16 10:18:12:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Initializing UpdaterCore Library...

04/07/16 10:18:12:813 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | UpdaterCore library initialized successfully.

04/07/16 10:18:12:813 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | **************************************************

04/07/16 10:18:12:813 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Starting UpdaterCore CheckForUpdate...

04/07/16 10:18:13:313 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | CheckForUpdates completed successfully.

04/07/16 10:18:13:313 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | **************************************************

04/07/16 10:18:13:313 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Starting UpdaterCore DownloadUpdates...

04/07/16 10:18:13:320 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Update (AdobeDigitalPublishingCC2014-2.0/2016.2) is not supported by RemoteUpdateManager. Skipping processing of this update.

04/07/16 10:18:13:320 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Following Updates are to be downloaded :

04/07/16 10:18:13:320 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 |    (AdobeApplicationManager-1.0/update14)

04/07/16 10:18:13:320 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 |    (AdobeBridgeCC-6.0/6.2)

04/07/16 10:18:13:320 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 |    (PhotoshopCameraRaw8-8.0/9.5.50)

04/07/16 10:18:13:320 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 |

04/07/16 10:18:13:320 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | *** Downloading (AdobeApplicationManager-1.0/update14) ...

04/07/16 10:18:14:562 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | *** Successfully downloadeded (AdobeApplicationManager-1.0/update14) ...

04/07/16 10:18:14:562 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | *** Downloading (AdobeBridgeCC-6.0/6.2) ...

04/07/16 10:18:16:989 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | *** Successfully downloadeded (AdobeBridgeCC-6.0/6.2) ...

04/07/16 10:18:16:990 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | *** Downloading (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/07/16 10:18:19:413 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | *** Successfully downloadeded (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/07/16 10:18:19:413 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | All Updates downloaded successfully ...

04/07/16 10:18:19:413 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | **************************************************

04/07/16 10:18:19:413 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Starting Self-Update Installation ...

04/07/16 10:18:22:367 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Failed to install the SelfUpdate (/private/var/root/Library/Application Support/Adobe/AAMUpdater/1.0/Install/AdobeApplicationManager-1.0/update14/setup.dmg).

04/07/16 10:18:22:367 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | **************************************************

04/07/16 10:18:22:367 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Self-Update installation/post processing failed ...

04/07/16 10:18:22:367 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | **************************************************

04/07/16 10:18:22:368 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | ##################################################

04/07/16 10:18:22:368 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | Ending the RemoteUpdateManager Return Code (1)

04/07/16 10:18:22:368 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | ##################################################

04/07/16 10:18:22:368 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 | ##################################################

04/07/16 10:18:22:368 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 579754 |

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer Upshot IT

Make sure all the applications are closed. Updates will not install if the application is running.

RUM appears to be functioning correctly, the error seems to be at the point of installation.

Can you run Adobe Update Manager on the local machine?


Hi alisterblack‌,

It seems the problem is specific to that particular computer. Perhaps something went wrong with the original Creative Cloud apps installation. I have now tried the command on 7 other computers, and it successfully downloaded and installed updates from my in-house Adobe Update Server.

4 replies

alisterblack
alisterblack
Inspiring
April 8, 2016

We have made some updates to RUM and the install path for Mac has changed.

Please ensure you are using the latest version of RUM.

For further details see http://blogs.adobe.com/oobe/2015/11/yo-ho-ho-and-a-update-to-rum.html

and Use Adobe Remote Update Manager

U
Upshot ITAuthor
Participant
April 8, 2016

Hi alisterblack‌,

I replaced the RemoteUpdateManager binary with the new version, and placed it in the new path. I ran the command again via ARD as root, and I got the same result. The first attampt was just after placing the file, and removing the old one. The second attempt is after a reboot. Please see the log below:

04/08/16 10:31:16:470 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |

04/08/16 10:31:16:479 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | ##################################################

04/08/16 10:31:16:479 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | ##################################################

04/08/16 10:31:16:479 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Launching the RemoteUpdateManager...

04/08/16 10:31:16:479 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | RemoteUpdateManager version is : 1.9.2.56 (BuildVersion: 1.9; BuildDate: Wed Nov 04 2015 01:13:06 )

04/08/16 10:31:16:479 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | **************************************************

04/08/16 10:31:16:479 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Initializing UpdaterCore Library...

04/08/16 10:31:17:523 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | UpdaterCore library initialized successfully.

04/08/16 10:31:17:524 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | **************************************************

04/08/16 10:31:17:524 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Starting UpdaterCore CheckForUpdate...

04/08/16 10:31:18:806 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | CheckForUpdates completed successfully.

04/08/16 10:31:18:806 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | **************************************************

04/08/16 10:31:18:806 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Starting UpdaterCore DownloadUpdates...

04/08/16 10:31:18:813 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Update (AdobeDigitalPublishingCC2014-2.0/2016.2) is not supported by RemoteUpdateManager. Skipping processing of this update.

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Following Updates are applicable on the system :

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |    (AdobeApplicationManager-1.0/update14)

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |    (AdobeBridgeCC-6.0/6.2)

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |    (PhotoshopCameraRaw8-8.0/9.5.50)

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Following Updates are to be downloaded :

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |    (AdobeApplicationManager-1.0/update14)

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |    (AdobeBridgeCC-6.0/6.2)

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |    (PhotoshopCameraRaw8-8.0/9.5.50)

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |

04/08/16 10:31:18:814 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | *** Downloading (AdobeApplicationManager-1.0/update14) ...

04/08/16 10:31:20:837 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | *** Successfully downloadeded (AdobeApplicationManager-1.0/update14) ...

04/08/16 10:31:20:837 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | *** Downloading (AdobeBridgeCC-6.0/6.2) ...

04/08/16 10:31:23:266 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | *** Successfully downloadeded (AdobeBridgeCC-6.0/6.2) ...

04/08/16 10:31:23:266 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | *** Downloading (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/08/16 10:31:25:694 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | *** Successfully downloadeded (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/08/16 10:31:25:694 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | All Updates downloaded successfully ...

04/08/16 10:31:25:694 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | **************************************************

04/08/16 10:31:25:694 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Starting Self-Update Installation ...

04/08/16 10:31:29:593 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Failed to install the SelfUpdate (/private/var/root/Library/Application Support/Adobe/AAMUpdater/1.0/Install/AdobeApplicationManager-1.0/update14/setup.dmg).

04/08/16 10:31:29:593 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | **************************************************

04/08/16 10:31:29:593 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Self-Update installation/post processing failed ...

04/08/16 10:31:29:593 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | **************************************************

04/08/16 10:31:29:594 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | ##################################################

04/08/16 10:31:29:594 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | Ending the RemoteUpdateManager Return Code (1)

04/08/16 10:31:29:594 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | ##################################################

04/08/16 10:31:29:594 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 | ##################################################

04/08/16 10:31:29:594 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 43977 |

04/08/16 10:37:07:338 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |

04/08/16 10:37:07:415 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | ##################################################

04/08/16 10:37:07:416 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | ##################################################

04/08/16 10:37:07:416 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Launching the RemoteUpdateManager...

04/08/16 10:37:07:416 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | RemoteUpdateManager version is : 1.9.2.56 (BuildVersion: 1.9; BuildDate: Wed Nov 04 2015 01:13:06 )

04/08/16 10:37:07:416 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | **************************************************

04/08/16 10:37:07:416 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Initializing UpdaterCore Library...

04/08/16 10:37:12:885 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | UpdaterCore library initialized successfully.

04/08/16 10:37:12:886 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | **************************************************

04/08/16 10:37:12:886 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Starting UpdaterCore CheckForUpdate...

04/08/16 10:37:31:028 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | CheckForUpdates completed successfully.

04/08/16 10:37:31:061 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | **************************************************

04/08/16 10:37:31:061 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Starting UpdaterCore DownloadUpdates...

04/08/16 10:37:31:132 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Update (AdobeDigitalPublishingCC2014-2.0/2016.2) is not supported by RemoteUpdateManager. Skipping processing of this update.

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Following Updates are applicable on the system :

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |    (AdobeApplicationManager-1.0/update14)

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |    (AdobeBridgeCC-6.0/6.2)

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |    (PhotoshopCameraRaw8-8.0/9.5.50)

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Following Updates are to be downloaded :

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |    (AdobeApplicationManager-1.0/update14)

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |    (AdobeBridgeCC-6.0/6.2)

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |    (PhotoshopCameraRaw8-8.0/9.5.50)

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |

04/08/16 10:37:31:133 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | *** Downloading (AdobeApplicationManager-1.0/update14) ...

04/08/16 10:37:40:298 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | *** Successfully downloadeded (AdobeApplicationManager-1.0/update14) ...

04/08/16 10:37:40:298 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | *** Downloading (AdobeBridgeCC-6.0/6.2) ...

04/08/16 10:37:43:464 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | *** Successfully downloadeded (AdobeBridgeCC-6.0/6.2) ...

04/08/16 10:37:43:464 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | *** Downloading (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/08/16 10:37:46:570 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | *** Successfully downloadeded (PhotoshopCameraRaw8-8.0/9.5.50) ...

04/08/16 10:37:46:570 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | All Updates downloaded successfully ...

04/08/16 10:37:46:570 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | **************************************************

04/08/16 10:37:46:570 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Starting Self-Update Installation ...

04/08/16 10:37:50:599 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Failed to install the SelfUpdate (/private/var/root/Library/Application Support/Adobe/AAMUpdater/1.0/Install/AdobeApplicationManager-1.0/update14/setup.dmg).

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | **************************************************

04/08/16 10:37:50:599 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Self-Update installation/post processing failed ...

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | **************************************************

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | ##################################################

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | Ending the RemoteUpdateManager Return Code (1)

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | ##################################################

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 | ##################################################

04/08/16 10:37:50:599 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5328 |

alisterblack
alisterblack
Inspiring
April 11, 2016

Make sure all the applications are closed. Updates will not install if the application is running.

RUM appears to be functioning correctly, the error seems to be at the point of installation.

Can you run Adobe Update Manager on the local machine?

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