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kita43456019
Participant
Sep 17, 2021 9:24 AM UTC
Answered

Remove old administrator

I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.

Any help you be appreciated

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kita43456019Correct answer
Participant
Sep 17, 2021 1:26 PM UTC

Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

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12 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Sep 17, 2021 1:16 PM UTC

By chance, that admin isn't the contract owner?

Try to remove the admin privilege first to demote him to a standard user. Then delete!

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ABAMBO | Hard- and Software Engineer | Photographer
    kita43456019AuthorCorrect answer
    Participant
    Sep 17, 2021 1:26 PM UTC

    Thank you, the issue is resolved now - had to jump onto a live chat.
    The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

    Translate
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Sep 17, 2021 1:51 PM UTC

      You're welcome. 

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      ABAMBO | Hard- and Software Engineer | Photographer
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      Sep 17, 2021 12:32 PM UTC

      Moving this to Enterprise and Teams forum for better support.

      -Manan

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      -Manan
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