David24759891okgt

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Answered

Unable to install CC (bootstrapper error code 46)

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SuJoshiCorrect answer

Community Manager

Hi @David24759891okgt

The logs show Fatal error 46, which indicates that the installer was unable to access a critical file or directory required for installation. This could be due to restrictions from Security Tools or antivirus.

Please check the below links for troubleshooting/reference:

https://community.adobe.com/t5/download-install-discussions/can-t-install-creative-cloud-setup-error-code-46/m-p/6075137

You can also try the same package on a different machine, which is not managed by the org/no policy.

Community Manager

Correct answer

Community Manager

Hi @David24759891okgt

The logs show Fatal error 46, which indicates that the installer was unable to access a critical file or directory required for installation. This could be due to restrictions from Security Tools or antivirus.

Please check the below links for troubleshooting/reference:

https://community.adobe.com/t5/download-install-discussions/can-t-install-creative-cloud-setup-error-code-46/m-p/6075137

You can also try the same package on a different machine, which is not managed by the org/no policy.

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David24759891okgtAuthor

Participant

Problem solved: I created a new admin account in Windows, and managed to install cc with it.

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Community Expert

Community Expert

thanks for the update.

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Community Expert

Community Expert

[Moderator moved to Enterprise & Teams.]

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Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

are you the admin of a teams or enterprise subscription?

did you restart your computer and then try installing?

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David24759891okgtAuthor

Participant

Yes I am the admin and a tried restarting the computer too.

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