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Participant
September 26, 2021
Question

University Subscription Terminated

  • September 26, 2021
  • 3 replies
  • 250 views

Hi All,

Have you ever had your university subscription terminate unexpectedly?  As a student of Auckland University we have access to Adobe products using our student email accounts however, creative cloud products I have been using have stopped and now require me to buy them.

Any help would be much appreciated.  I have tried uninstalling and reinstalling.

Thank you Support Community,

Dan

This topic has been closed for replies.

3 replies

Community Expert
September 27, 2021

Moving this over to the Enterprise and Teams forum.

-Manan

-Manan
Inspiring
September 27, 2021

I work at a uni using an Enterprise account and your individual access isn't managed by Adobe, it'll be managed by your university. 

I'm assuming you're using Single Sign-on or similar so you'd need to contract your uni IT department who in turn may need to contact their licensing managers. 

Basically the adobe account approves the domain and then the individual logging-in is managed by your university's authorising server. 

manal shanableh
Legend
September 26, 2021

i worked in university and faced many student have the same problem, you have to contact the responsible person in your univesity, is it limited access?? they should give you another user name.