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Participant
April 23, 2022
Answered

Why am I blocked

  • April 23, 2022
  • 8 replies
  • 545 views

Half a year ago I bought the Adobe Suite package. Being a teacher, I used the possibility to buy it via my school. For half a year all went fine. Since yesterday, I am unable to open any program from the Suite and I cannot access my school account anymore. And without the ability to enter my school account, I am unable to even see what the problem might be.

Can anyone help me, please? I use the Adobe Suite to prepare my lessons!

My school account is <email address removed>

 

Yours, Martijn Leensen

This topic has been closed for replies.
Correct answer Test Screen Name

Sorry, I did not fully answer your question. I have the Adobe Creative Cloud, English language (code DLAD148, I live in the Netherlands)


Thanks. Needed to check because creative Suite and Creative Cloud are very different. Student and teacher licenses are managed by the school, they add them, block them, cancel them etc. I think you will need to contact your school's IT support. 

8 replies

Community Expert
April 24, 2022

As @Test Screen Name mentioned. you most probably would need to contact your school to fix this issue. To help locate who at the school should you contact, see the following link

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

I am also moving this post to better suited Enterprise & Teams forum

-Manan

-Manan
Legend
April 23, 2022

What is the Adobe Suite you use? Is it Creative Cloud? Do you have a subscription, or did you buy a one-time license? 

 

What happens when you try to enter your school account?

Participant
April 23, 2022

I get the message that my account is deactivated.

Legend
April 23, 2022

Thanks. Now, 

What is the Adobe Suite you use? Is it Creative Cloud? Do you have a subscription, or did you buy a one-time license?