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Participant
Apr 18, 2022 11:19 AM UTC
Answered

Substance Blender integration tool not working

I have integrated the latest tools from the website in blender but they seem to bug no matter what blender version I use. The error I'm getting:

 

The error I'm getting when trying to update:

 

These are the Tools:

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Shwetha23063442qtvsCorrect answer
Community Manager
Jan 12, 2023 6:27 PM UTC

Hi, I downloaded the latest plug ins. The Substance 3D add-on installs fine, the Integration Tools does nothing, does not install after I try to install from my hard drive. I have even tried to re-download. I am using Mac with Blender ver 3.3. I have tried to un-install, re-started Blender, tried to re-install, to no avail. Can you offer any suggestion to get this to work for me? Thank you!


Hi,

 

Could you
- uninstall the plugin
- manually uninstall the Substance Integration Tools on your hard drive 
- check if there is an instance of Substance Remote Engine running in the activity monitor, if so kill the process
- reinstall the plugin

- reinstall the integration tools 

If you're getting any errors or see logs in the terminal (run Blender from the terminal: https://blender.stackexchange.com/questions/2078/how-to-use-blender-command-lines-in-osx to see the logs), please share what logs you see. 

9 replies

Participating Frequently
Aug 11, 2022 9:33 AM UTC

mine wont take the tool at all

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Inspiring
Aug 12, 2022 7:08 PM UTC


Looks like the plugin is working right now based on your comment here: https://community.adobe.com/t5/substance-3d-plugins-discussions/blender-wont-accept-tool/td-p/13128546. Please let us know if you are still running into issues. 

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Participant
Dec 30, 2022 1:47 PM UTC

Hi, I downloaded the latest plug ins. The Substance 3D add-on installs fine, the Integration Tools does nothing, does not install after I try to install from my hard drive. I have even tried to re-download. I am using Mac with Blender ver 3.3. I have tried to un-install, re-started Blender, tried to re-install, to no avail. Can you offer any suggestion to get this to work for me? Thank you!

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Community Manager
Apr 18, 2022 10:21 PM UTC

Hi, we have released a new version of the plugin. Could you try removing the integration tool and reinstalling both the addon and integration tool that's available here: https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8#?

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Participant
Apr 19, 2022 9:52 AM UTC

I've downloaded the 2 latest versions but they seem to not work together in my file. I'm unable to open Blender because of the plug in.

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Community Manager
Apr 19, 2022 5:31 PM UTC

Are you getting any errors in the console that you could share with us?
Also, what operating system are you using? 

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