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TimLMun
Known Participant
August 12, 2013
Question

Cross-references crash FrameMaker 11

  • August 12, 2013
  • 4 replies
  • 5126 views

We recently upgraded from Tech Comm Suite 3.5 to 4.0 (with FrameMaker 11), in a Windows 7 environment.

We have had several instances--on different workstations with different people--of FrameMaker 11 crashing when people are trying to create a simple cross-reference.

In a typical situation, the person has successfully created one or two cross-references, and then FrameMaker completely and abruptly shuts down the next time the person tries to create one.


FrameMaker creates "recover" files when that happens.

Has anyone else seen this behavior, and do you know how to prevent it?

Thanks in advance!

Tim

    This topic has been closed for replies.

    4 replies

    A
    Anonymous
    September 25, 2014

    Any updates to this?

    I have exactly the same problems as Jeff describes above (Sept 12, 2013): "It just seems

    to happen at random intervals when opening up the Cross-Refs panel to add an xref to another open document. I never seem to have more than 2 or 3 .fm docs open at once that I'm making links to, so it's not like I'm really stressing

    the system."

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    September 29, 2014

    @David – you’ll be happy to see that the 12.0.3 point release adds a resizable xref panel

    @marbles – Nope, no fix in FM11 – It did test with FM12 when it was in beta and it’s fixed there. I’m not holding my breath on a FM11 patch.

    D
    David__D
    Known Participant
    September 29, 2014

    Well - I have been trying it out: having the cross ref pod detached and dragged up really big seems to make the whole application go extremely slow, hanging for a couple of a seconds at a time before getting its focus back. Either that or it got very confused about what it was doing with a pop-up dialog (making it appear behind the current windows).  Anyone else experienced this?

    U
    Urthie2011
    Inspiring
    April 22, 2014

    I agree - this fix needs to be in a patch for FM11 customers.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    August 12, 2013

    PS – make sure that you send in your error logs after applying the latest patches

    T
    TimLMunAuthor
    Known Participant
    August 13, 2013

    Thanks Jeff. 

    The issue was diminished considerably after the people took the patch updates.

    Tim

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    August 19, 2013

    This happened to me on Thursday - Aug 15 and I am running version 11.0.2.384.


    I'm working with a member of Adobe TCS team to try and figure out what's causing this crash behaviour - so far we haven't narrowed it down yet. You can always tell it's about to happen when the xrefs panel doesn't fully screen out what's behind it - it looks like a graphics refresh is needed, but then it crashes. On a WinXP machine I get the FM crash message, followed by a Windows error message about the application addressing a section of memory that it seems to have an issue with. This extra message doesn't occur on a Win7 64bit machine.

    Keep sending in your error logs.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    August 12, 2013

    Yes, I ran into it too & the last FM 11 patch seemed to have stopped it from happening, but it now seems to have started back up again.

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