I can't get FM 2019 to license

Forum|Forum|7 years ago
September 19, 2018
5 replies
3373 views

My IT department installed FM 2019 but it will not license. I have tried several different locations with different internet access to see if our servers were blocking some thing but still nope.

Correct answer ericCessna

Our apologies on the issue you are facing. We are working with the licensing team to have this resolved at the earliest. I will also request Mayank to share a temporary serial key which will expire in a few days so that you are not blocked on FM2019 not launching and can continue with your work.

Will share an update shortly on this.

Regards

Amitoj Singh

Product Manager - Adobe Tech. Comm. Tools

I would like to thank the Adobe team for correcting this issue. I understand it was an issue on their side and they jumped on it quickly and resolved the issue. Again Thank you

E

ericCessnaAuthor

Inspiring

Mayank_M

This is not the correct answer, It is not fixed.

Jeff_Coatsworth

Community Expert

Try e-mailing tcssup@adobe.com referencing this thread - you may be running into time zone issues over in India right now.

A

Amitoj

Adobe Employee

Our apologies on the issue you are facing. We are working with the licensing team to have this resolved at the earliest. I will also request Mayank to share a temporary serial key which will expire in a few days so that you are not blocked on FM2019 not launching and can continue with your work.

Will share an update shortly on this.

Regards

Amitoj Singh

Product Manager - Adobe Tech. Comm. Tools

E

ericCessnaAuthor

Inspiring

This is not answered either

Jeff_Coatsworth

Community Expert

Were the Adobe Support folks working with your IT people? It's sounding like there's something in either the way it was installed or the access it needs to "phone home" - IIRC the subscription model still downloads a copy of the software to your machine and I thought it still uses a serial number.

E

ericCessnaAuthor

Inspiring

Apparently you're not listening either. What does my IT department have to do with my personal computer at my house. It doesn't work there either.

Sent from my iPhone

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ericCessnaAuthor

Inspiring

Well I guess the people at Adobe can't fix their own product. I have had two people log into my computer and tell me it's our side. But I guess they can't read my information also. I tried to put this software on a totally different computer outside the office and it will not license either. Now after the last login I can't use any of my Adobe software and I have to take a 60 mile trip to get my computer working. Thanks Adobe now I will lose another day of productivity.

A

Ashish.K

Adobe Employee

Hi,

I have sent you a PM. Please reply me back so we can help you with the issue.

Ashish