Participating Frequently

해결됨

6mo free trial but no premium features

19 답변들
3262 조회
모두 번역

Hi, i installed Fresco on iPad Pro 12.9 2017 and activated 6mo free trial. But i cant get premium feature to work. Every time i try to export to pdf it gives me popup window for free trial activation. When i click it, it says its already activated and nothing happens. Anybody had simmilar issues. tnx

Activation installation and billing

이 주제는 답변이 닫혔습니다.

Sheena Kaul답변

Legend

Hi there,

Please send me your Adobe IDs in a private message so that I can check and see what can be done here to fix them.

Regards,

Sheena

Sheena Kaul답변

Legend

Hi there,

Please send me your Adobe IDs in a private message so that I can check and see what can be done here to fix them.

Regards,

Sheena

번역

A

Ana dumitrache

Participant

Hello!
i seem to have the same problem with fresco. I have just made the upgrade, however within the ios app it did not went through and it still runs as the free version. I don't know what else to try.

thank you in advance,

Ana

번역

Sue Garibaldi

Inspiring

Hi Ana.

Please message me through Fresco's Report A Bug link so I can help figure out why, after upgrading, you're not able to access all of Fresco's features. (Tap the gear icon in the upper nave of the Home screen then App Settings > Help > Support > Report A Bug.)

Sue.

번역

Sue Garibaldi

Inspiring

Hi Locastic.

Have you tried signing out of the app and signing back in?

Sue.

번역

locastic작성자

Participating Frequently

i tried reinstalling also. nothing works.

번역

Sue Garibaldi

Inspiring

A couple of things I'd like you to check: On the Home page of Fresco tap on the gear icon then App Settings > Account > Premium Features... What do you see under "Premium Features"? Do you still see the "Upgrade" button there? Also go to iOS Settings, tap on the field with your name (at the top), then from the menu tap Subscriptions. Is Adobe Fresco listed there?

번역

가입하기

소셜 로그인

커뮤니티에 로그인

소셜 로그인