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Participant
October 16, 2022
Question

My gallery is gone and not premium anymore?

  • October 16, 2022
  • 2 replies
  • 109 views

Hi 

I was looking at my gallery in fresco and then suddenly logged out. Even though I am paying a subscription through apple.

problem is that I had to sign in with my Adobe ID where I am prompt with payment to Adobe and my entire gallery is gone?

What is this? Where is my drawings? How do I retrieve them?

There is years of work there. 

Is Adobe software not to be trusted anymore?

My subscription still runs on all my apple units?

This topic has been closed for replies.

2 replies

Community Expert
October 17, 2022

Have you tried signing out? There should be a way to restore your purchase 

Ged_Traynor
Community Expert
Community Expert
October 16, 2022

Moved to the Fresco forum from Using the Community