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Precious_intelligence5C73
Precious_intelligence5C73
Inspiring
November 11, 2020
Question

When downloading file from Fresco, Text file is always added

  • November 11, 2020
  • 4 replies
  • 2392 views

Hi!

 

Its not huge deal, but a bit annoying that every time I download some file to my Creative Cloud or Onedrive, a text file is added there, so I need to delete it separately every time. ( It generates always 2 files automatically even if I only have 1 art file, other one is always text file)

What could be the problem, could I turn it off somehow?

 

Best wishes,

Nora

This topic has been closed for replies.

4 replies

T
Telia31874006vd8y
Participant
August 24, 2023

Yeah, this is still an issue! It's annoying to have to take extra steps to upload files for clients because the text file is so unprofessional. Fresco even sends the text in a whole separate email if I try to send files directly from the app, so recipients receive 2 notifications (one of which is useless, and pretty confusing). Please fix this.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    August 30, 2023

    Hello @Telia31874006vd8y,

     

    I'm sorry to hear that you're experiencing this issue with Fresco. The additional text file generated when exporting files can indeed be frustrating and unprofessional, especially when sharing files with clients. I tried but couldn't replicate the same on my iPhone. To assist you further and provide the necessary information to the product team, could you please provide the following details:

     

    1. The version of Fresco you are using (you can find this in the app's settings > About).
    2. The version of OS & system details
    3. If possible, could you share a screenshot of the text file that gets generated or share the actual text file itself?

     

    This information will be valuable for the product team's investigation into the issue. Once you provide this information, I'll be able to forward it to the appropriate team so that they can work on resolving the problem.

     

    Thank you for your assistance in helping us improve the Fresco experience.

     

    Best,

    Anshul Saini

    jakobf16001915
    jakobf16001915
    Participating Frequently
    August 31, 2023

    Hi Anshul,

    Thank you for looking into it.

    1) Adobe Fresco version 4.8.0

    2) IOS: IPadOS 16.6 (20G75) on a Ipad Pro 5th generation.

    Attached file: Text file

    It simply says, in danish: "Generated with Adobe Fresco."

    Apparently, this is only happening when generating static drawings - jpgs, pngs etc, not animations. The text file is visible in the export window on the Ipad as well (see img_1350).

     

    I hope you find this information helpful - looking forward to an answer.

    Jakob  

     

    jakobf16001915
    jakobf16001915
    Participating Frequently
    July 12, 2023

    still happening. please fix.

    Jakob

      Mindflyer
      Mindflyer
      Participant
      September 9, 2022

      It's 2022 September and this bug is still there! 

      Sjaani
      Community Expert
      SjaaniCommunity Expert
      Community Expert
      September 11, 2022

      It was fixed, maybe a recent change has bought it back again.

        D
        Community Expert
        DaveJCummingsCommunity Expert
        Community Expert
        November 11, 2020

        That's incredibly odd.  I haven't experienced that issue.  What kind of file type are you using? JPG? PSD? PNG? 

        Precious_intelligence5C73
        Precious_intelligence5C73Author
        Inspiring
        November 12, 2020

        For all file types including JPG, PNG, PSD. Please find below screenshots for this bug.

         

        Sue Garibaldi
        Community Manager
        Sue GaribaldiCommunity Manager
        Community Manager
        November 12, 2020

        NoraPS.

         

        This is happening to me too.

         

        I haven't seen it crop up since Adobe Draw, at which time it was some bug related to iOS 11, but I cannot for the life of me remember what was causing it. 

         

        I'm looking into it and I'll post as soon as I know what's going on. 

         

        Sue. 

         

         

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