Participant

Answered

After updating too illustrator cc 2019 its very slow

Forum|Forum|7 years ago
October 19, 2018
36 replies
35116 views

Hi All,

Recently I bought a new Mac book pro 10.13.6 High Sierra. I have installed Adobe illustrator cc 2018 and recently I updated it to Illustrator CC 2019.

After updating its Opening a file and saving files are extremely very slow. I feel like I'm working in Illustrator 8. Any solution for this?

Performance

This topic has been closed for replies.

Correct answer herryC

I did have the problem once. It seems that "keep the previous preference" (or whatever it actually says) during updating from the older Illustrator version is the main culprit. But now it runs so well and without having any problems. Here's what I did:

Uninstall Illustrator v.23.
Install the earlier version.
I did try reinstalled the v.23 again, and the problem still occurred. So I installed the earlier version instead (I installed the first CC version, v.17). And then...
Reinstall Illustrator v.23. In advanced menu, uncheck that says keeping the previous preference, and don't remove the older version.
See whether your Illustrator v.23 works normally.

Hope it helps.

Show previous replies

D

DannyMotion

Participant

Here is the same! After installing CC 2019 illustrator start working laggy, very long time for open and save a file. Can't do anything!

After uninstaling, using ccleaner and instaling CC 2018 it is also laggy. What to do ?

K

keiths74157380

Participating Frequently

apparently just updated this morning but has made no difference at all to me

AshutoshChaturvedi

Community Manager

as I mentioned earlier: Please contact chat or voice support to get this resolved. Someone needs to have a look at your machine to understand what is going on under the hood.

G

gianlucasavini

Participant

Same here. Illustrator is so slow it is unusable. Uninstalled and reinstalled again with no avail.

Not only it is very laggy. It behaves like it registers mouse click late. The first click has no effect. the second often behaves dragging the object with the cursor.

SOLVED

Speech dictation interferes with Illustrator. deactivating it all went back to normal

ColbyFulton

Known Participant

lol why on gods green earth would speech dictation affect Illustrator? How bizarre

R

randylee

Participant

A few months back, Indesign was rendered idiotic because of a geeksquadsecurity tool. I called Adobe and the only possible solution for all of us to go back-it's not only slow,there are things seasoned users will scream at—tools gone, an enire new learning of a tool that took decades to master, all in the effort ofwhat Adobe, to appear to be making changes—stop—no needed. Again, use the older version of illustrator and let them know you are not happy with their "revisions".

म_क_ष_

Participant

So tired of this company. Cant' stand them.

C

cirro_

Participant

Same thing... super slow an having losts of issues with Creative Suites since updating to the 2019. I've been on off with tech support for the 3-4 days each time taking hours.

My machine is a MacPro (32 GB 1866 MHz DDR3, 3.5 GHz 6-Core Intel Xeon E5) and no issues until I updated.

I've deleted, reinstalled, repeated, no luck.

Monika Gause

Community Expert

Do you have a printer installed, set up as default printer and turned on?

If you don't have a printer, install a PDF printer.

C

cirro_

Participant

I have a printer installed. Saving a PDF has always been fast until now.

S

spinhog

Participant

Same problem. Launching is slower but saving seems like a crash — kicks off the pinwheel then takes 2 minutes and 12 seconds of pinwheel to get to the Illustrator specs page, then another 1 minute 8 seconds to actually save. Just to test, I moved the text 2 pixels and hit save. Another 1 + minutes for the save to actually happen. Pinwheel the whole time. Fast machine, nothing wrong "under the hood." After Effects is also slower opening and saving, but nothing like this Illustrator problem.

PEDRO _ Bando

Participant

Same problem here in my work.

"Launching is slower but saving seems like a crash".

I will delete all than install again.

Our machine is very actual - iMac 27" 32 GB 1600 MHz DDR3

AshutoshChaturvedi

Community Manager

We are not aware of a workflow that is slower in CC 2019 compared to CC 2018. Please contact chat or voice support to get this resolved. Someone needs to have a look at your machine to understand what is going on under the hood.

F

fayazm1734862Author

Participant

Ho do I contact through Chat or Voice?

AshutoshChaturvedi

Community Manager

ohmnath Please help Fayaz

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