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magritte
Participant
Jan 24, 2010 7:19 PM UTC
Answered

arrow keys not working in illustartor

Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

    Monika Gause
    Monika GauseCorrect answer
    Community Expert
    Aug 30, 2018 5:53 PM UTC

    ItsRainingRobots  schrieb

    Alright- it took four re-starts, but now it's okay? This is ridiculous.

    Other software interferes with it.

    Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

    View reply

    43 replies

    Aaron Ncz
    Aaron Ncz
    Participating Frequently
    Apr 22, 2024 11:24 AM UTC

    This sh!t happened to me today. Somehow some way Illustrator set the keyboard increment to 0.1pt. God knows how and why. Thanks for the thread.

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    cent_
    cent_
    Participant
    Feb 28, 2022 8:52 AM UTC

    I had this same issue, and realized that I had put 'View > Snap to pixel' off.. now it works again

    Translate
      Shepsketch
      Shepsketch
      Participant
      Sep 22, 2023 5:12 PM UTC

      This was my problem too. It works after turning 'snap to pixel' on. Thanks!

      Translate
      Samridhi5E14
      Participant
      Jan 27, 2022 9:43 AM UTC

      I was doing my work but suddenly my "z" key stopped working in illustrator (still isn't)...... now that's the problem. It is working absolutely fine in typing but I cant zoom in or out through my shortcut key. *scream and cries* hELP

      Translate
      Eliyah Gevalt
      Eliyah Gevalt
      Participating Frequently
      Jan 27, 2022 11:03 AM UTC
      Restart ets. If not you can change the sho
      Translate
      Eliyah Gevalt
      Eliyah Gevalt
      Participating Frequently
      Sep 30, 2021 6:43 AM UTC

      1st restart the app (after making sure the Increment in settings isn't set to 0 which it shouldn't be)

      if not - restart the comp

      Translate
      VBL2
      Known Participant
      Aug 25, 2020 9:58 PM UTC

      same problem here. I hate Illustrator. BRING BACK FREEHAND ... PLEASE!!

      Translate
      wax lily
      wax lily
      Inspiring
      Oct 26, 2018 2:24 PM UTC

      I was experiencing this after the newest Illustrator update & was getting worried my keyboard was wonky. Cleared pref files and restarted computer, and that fixed the problem!

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      ItsRainingRobots
      Participant
      Aug 30, 2018 3:16 PM UTC

      I'm having the same problem now. I checked the keyboard increments- nothing has changed. I haven't installed anything new or done anything at all since I last used illustrator. Went to bed last night and turned it off, turned it back on this morning and now the arrow keys won't move objects. For as much as I pay for this software, I'm getting really sick of all these random little bugs that just "pop up."

      Tried re-starting the software, didn't work for me :/

      Translate
      ItsRainingRobots
      Participant
      Aug 30, 2018 3:18 PM UTC

      Alright- it took four re-starts, but now it's okay? This is ridiculous.

      Translate
      Monika Gause
      Community Expert
      Monika GauseCommunity ExpertCorrect answer
      Community Expert
      Aug 30, 2018 5:53 PM UTC

      ItsRainingRobots  schrieb

      Alright- it took four re-starts, but now it's okay? This is ridiculous.

      Other software interferes with it.

      Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

      Translate
        sujay m
        Participant
        Jun 29, 2018 7:14 AM UTC

        I have just restarted illustrator and the scroll arrows are working again

        Translate
          maxevent
          Participant
          Jan 10, 2018 2:29 PM UTC

          Hello. I have this same problem since my last update in Illustrator CC. Objects won't move anymore when using my arrow cursors. In my settings, it seems that all is ok, but it won't move. Does anybody know of any other setting i could check? In the other Adobe apps, i don't have this problem. My arrows are working in Indesign & Photshop, just not in illustrator.

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            marcios16835395
            Inspiring
            Feb 7, 2018 9:00 AM UTC

            I'm with the same problem

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              maxevent
              Participant
              Feb 7, 2018 9:07 AM UTC

              For me, it was actually resolved with the latest update, so my illustrator is working fine now

              Translate
                JanelS5
                Participant
                Apr 14, 2010 2:39 AM UTC

                I just looked in Google for the answer to this too.  I tried to nudge an object and nothing happened.  Well my problem was in Preferences - General - Keyboard Increment had somehow been set to zero.  I put in 1 px and it's back to normal now  :-)

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                  Anonymous
                  Dec 13, 2015 11:06 PM UTC

                  Thank you so much your solution for arrow keys not working did the trick. The apple store meant well and they are usually awesome but misinformed me in one to one saying my computer did not have the capacity to make the arrow keys work. I tried the solutions suggested from several posts including command alt shift at opening of Illustrator to command P + R . None of those solutions worked. Your solution did. Thank you!

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                    sharon98BC
                    Participant
                    Sep 17, 2020 8:28 AM UTC

                    A savior

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