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Özgür5F95
Participant
November 6, 2020
Answered

Can not open AI file located on the cloud

  • November 6, 2020
  • 2 replies
  • 886 views

I have tried all the ways to open it but I can not manage also can not download at all 

This topic has been closed for replies.
Correct answer rama_ai11751598

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

 

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2 replies

rama_ai11751598
Community Manager
rama_ai11751598Community ManagerCorrect answer
Community Manager
January 12, 2021

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

 

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billieztouch
billieztouch
Participating Frequently
August 1, 2021

Hi, My AI version is 25.3.1 the latest one, still having this issue. 

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    January 4, 2021

    Hi there, 

     

    Sorry to hear about this trouble. I am hopful that the issue is resolved by now. If not, I would request if you could share the document with us.

    Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

     

     

    Regards,

    Srishti

    billieztouch
    billieztouch
    Participating Frequently
    August 1, 2021

    Hi Srishti,

     

    I having same issue, cant open the ai file from cloud. before 1 hour i still can open it, after restart my pc, i cant open anymore. all cloud files cant open.

     

    here is my link https://shared-assets.adobe.com/link/1538e9a9-a98c-4257-74c1-eb32d42d5ceb

     

    Regards,
    Billie Lo

    billieztouch
    billieztouch
    Participating Frequently
    April 4, 2023

    My this problem was solved by Adobe support, they remoted my laptop so everything solved.

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