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A
Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63891 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    _
    _bruno_julier_
    Participant
    March 30, 2008
    I don't intend to upgrade to Illustrator CS3 after reading this thread(the last messages). I have the CS2 version and nonetheless it lets me save the AI files proviso I do not put any text. Of course it is a problem for those who use illustrator for doing some typo. This bug has perhaps extended to the files which have no text?
    _
    _Peter_S_Smith_
    Participant
    March 25, 2008
    In relation to Can't Save file in Illustrator CS, I have been experiencing the same problem in CS3 and what I decided to do was delete layers one at a time to see if a layer had become corrupted (had to try something!!) I had a file with 40 layers and got to the 38th layer, deleted it and guess what it Saved ("Saved As"). YEAH!!!!!!
    I went back to my original file and had a look at that particular layer and it was empty so I deleted it again and then made a few simple edits and then was able to save it again - my problem is solved. I hope others may find this is a possible cause of files not saving - fingers crossed!!
    _
    _natalie_prodan_
    Participant
    February 24, 2008
    Same issues with mac OS Jaguar users.

    Reinstalling will not fix the situation.
    Repairing from master CD will not fix the situation.

    However deleting the preferences does fix the situation (temporarily).

    SHAME and PANS to Adobe for not resolving these issues.

    I cannot tell you what a nightmare it was to learn that you spent time on a job only to find later that you cannot save, save as, export, etc a job.

    Adobe please do not let us down and fix this issue!

    PRAISE and PATS to the above users for providing the rest of us with some possible solutions until Adobe fixes this mess! THANK YOU!
    H
    Harron_K_Appleman
    Inspiring
    February 22, 2008
    FAQ #4
    _
    _jungleGuru_
    Participant
    February 22, 2008
    To recover a window off-screen:

    Select File>Open... or some other dialog box that appears off-screen.

    Hit the alt key.

    Press the enter key.

    You should now see a menu with Move as one of the options.

    Hit enter again and then move your mouse. The window should now be attached to your mouse and you can move it back on screen.

    www.progressiveApps.com
    _
    _Jess_Lowe_
    Participant
    February 7, 2008
    My problem was that all of a sudden I couldn't "save as". The window would flash for a second and then disappear, and I'd have to exit Illustrator. I found out this was because for some reason the "Save" Window was being sent off screen or behind the main window. My IT guy just tried Escape when this happened and next time the Save window had re-set itself to the correct position where I could see it and finally save again! YAY!
    _
    _Paul_Irwin_
    Participant
    February 6, 2008
    thank you so much for your help with this, copied files as per (CWM) an all seems ok for now!
    _
    _godsofchaos_
    Participant
    February 5, 2008
    Wow quite a deja vu cause I had the same problem exactly a week back and solved it exactly the same way. However two days late I tried to re open it and it kep saying me that the format cannot be opened by illustrator... Eagerly waiting to see if thats the same case with you after some days lol... Cheers anyway!
    _
    _nph_
    Participant
    January 31, 2008
    Finally, after having had two terrible days of trying how to save my illustrator file, I found a solution which isn't the best one but at least it works with my files. Illustrator seems to not want to save vector graphics imported as .dwg... however if I turn off the visibility of all the layers prior to saving, it will let me save the file without any problems as an .ai file.

    When opening the file again the only thing you have to do is turn the visibility of the layers on again. when saving turn them off again.

    Hope I could help with this solution...

    greets n
    _
    _Bajan_
    Participant
    January 29, 2008
    Hello, I was experiencing the same problem but finally found a way around it:

    Right-click on the Illustrator EXE file, choose properites, click the compatibility tab, and then select "disable desktop composition." This will turn off Vista Aero and give you a Vista Basic interface.In XP menue is like this :
    Disable visual themes - check this box
    and also Allow non-administrators to run this program

    Since the various CS2 apps' UIs behave very inconsistently in Vista/ XP I have done this wilth all of them and it works now.
    But there is still one problem:


    after doing this...the program saved one copy and on the second try it was back... so I read more topics in related forums and saw that it only happens with one file which has a rather unconventional font on it;
    Try to change any fonts to arial or something that may work eith you and then try again saving;
    I can finally meet my deadlines now..Hope it will work for you;
    Show more replies
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