Can't save in Illustrator CS2

This was happening to me on Illustrator CS3 running on Vista Home Premium on my Core2Duo Dell 1720.

I don't know why one has to do with the other but when I uninstalled my Zune software Illustrator seems to be saving OK now.

Dang, now how am I going to get my podcasts on the old Zune 30.

There may be a conflict.

JD

FINALLY ! ! ! ! Thanks a bunch to Gavin, Polipo & CWM for your guys efforts. I didn't have Ai CS, instead I installed Acrobat Rdr 8 http://www.adobe.com/products/acrobat/readstep2.html and did what CWM did after installing Acrobat Rdr 8, which was copying over the two files: (Identity-H and Identity-V) in C:\Program Files\Adobe\Reader 8.0\Resource\CMap to C:\Program Files\Common Files\Adobe\Fonts\Reqrd\Cmaps. This works! It is definitely a font issue, because before I was only able to save everything else excluding text within the working Ai file.
Thanks again

Josh

I'm having this problem as well. Thank goodness for google pointing me at this thread. I had several hours of work tied up in an .ai document in Illus CS3, and could save it! I tried exporting to various formats, but none of them would save all the information--I ended up with .dwg files missing my proper layer structure and minus all fill information.

Finally, I did a Save As... and used the SVG file type. It saved, and upon reopening the SVG in CS3, I saw the document restored whole and uncorrupted. I would recommend that anyone experiencing this save their work as SVG for now, and forget the AI format.

I'm also working on uninstalling my Zune software from this workstation--saw that somewhere on Zune.net as a potential problem.

ok after searching i found this
on Google Groups
...seems the problem is tied to the print spooler
1.make sure print spooler is enabled
2.make adobe pdf as the default printer
like i said this seems to be working; illi was shutting down on me, i followed the above steps and opened illi again, worked on a file then "saved as" and it saved (hung for a sec but 1st time only)
winblows 2003 enterprise
amd x2 4800
4 gigs
and saving illi files for now
-rick6400

This is the usual Mac solution of resetting your preferences which become corrupted with supprising regularity on OSX. There is a keyboard short cut for this too.

I'm actually starting to think that running a VM for my software (even if it's XP on XP) and keeping a clean image backed up could avoid a lot of configuration problems and I'd never have to reinstall. the only issue is my current PC doesn't have the grunt at this point....

BRETT

I found the solution for Mac users. I'm on 10.4.11 and running CS3 and this worked for me.

Make sure Illustrator CS3 is not running

Go to Macintosh HD > Users > "username" > Library > Preferences > Adobe Illustrator CS3 Settings

Dump the contents into a back-up folder on your desktop (Illustrator will generate a new set of preferences when you launch it again)

Open Illustrator and you should be able to save as AI files

I read on another forum that corrupted preferences files causes this error message. Illustrator creates new preferences on it's own if you delete them, so this worked for me.

I'm particular about the way my window and palettes are set up, so I drug the "Adobe Illustrator Prefs" file, the "Workspaces" folder and the "AIMenuFaceCache" file back into the Settings folder from my back-up folder on my desktop so my palettes would go back to their original positions.

I hope this helps; I know this is frustrating.

I wonder if this happens on the mac platform too? One reason many things aren't brought up is because the problem is so complex that it can't be isolated. Not to mention it renders the application useless for my purposes.

While this software is not the only software having this problem on Vista, [the shutting down of software, w/obscure and ambiguous "OS" messages, that are not necessarily related to just "saving a file" in the affected software]. It's then obvious that it's at least XP-Vista "Windows," that must have a role in the problem wouldn't you say? And it is documented here two years back, well before Vista release. I'd go back to XP in a heart beat if I thought I could get drivers for the proprietary laptop I'm running. I tried it once with no luck.

After reading the previous post I tried the saving an empty file, it worked. I added one character of text and saved it, and that worked. [Meaning Ai did not shut down]. I then added a string of characters to the same open file and it saved as well. Then I started adding rectangles and other shapes one at a time using "save as," each time, and none of that shut Ai down. I fiddled some more adding strokes and colors, and none of that shut it down. Then I noted that I was saving a CMYK document, so I changed it to RGB and it wouldn't "save as," going through that exact same process.

In fact I first noted this RGB anomaly early on. I took that issue in my only support call to Adobe, and in their return call, they said, "having searched their record that they had one other support issue over the same RBG saving problem." They'd mucked up my Windows set up so bad having me trouble shoot it over the phone the first time, that I had to reinstall Vista, and I told them this, and that I wasn't willing to go through any more trouble shooting on the issue. What really gets me is that you know they are trouble shooting this with their own installations of Vista, probably under a hundred different configurations, and they don't acknowledge these problems or offer a fix!

I have an iMac G5 that I don't use, but I'd be happy if they'd give me a copy for use on it and if it worked I might at some point my a Mac Book so I can go on about my business and schooling.

This problem of file saving in CS 3, Illustrator is not an isolated bug.

I have worked at it for weeks with no success to report only faliure.

From my inquiries it is all over the place.

If you open a blank doc page and immediately use Save As no problem, you can save with any of the file extensions available,however put a letter, word or circle on the page then use the same Save As, you will get the error message, the Print Service change has worked for a relative few, the moving of the App with associated files to desk top for a few, but that SAVE file problem, seems to be a keeper for most of us.

Just adding my 2 cents for the Adobe folks to take note of, maybe they will feel sorry for those of us who forked out 700 bucks for their latest bundle of......joy?

PS Try the Extrude and Bevel tools after getting the cannot save message, you will then get another error message, they are tied together somehow but no one else has brought it up.

I doubt it would cost you anything but your time and effort to call or visit a law firm who does that kind of work, armed with this thread, and a receipt for the software to find out. I called Adobe tech support a long time ago, and like almost all tech support, Microsoft included, [worthless], they don't accomplish anything but screw things up worse. I use Vista and until I saw that this thread was over 2 years old, I thought "it" was probably the problem...but...after Adobe had me try some things with Illustrator, I HAD TO REINSTALL VISTA, and all my other applications it messed everything up so bad. With me thats a weeks long ordeal.

Thanks, I'll try that. What bothers me is that Adobe is still selling this program knowing there is a problem that renders the program useless. I wish I knew how many people have been affected by this. Maybe if they were threatened with a class action suit they would actually resovlve the problem!