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Jacob Richard
Jacob Richard
Participating Frequently
June 27, 2021
Question

Corrupt file: Illustrator unable to recover file after Crash

  • June 27, 2021
  • 3 replies
  • 1920 views

I was working then suddenly illustrator crashed (for the first time in over 3 years) and when i opened it again,

It said something like this.

 

 

{Renamed by MOD}

    This topic has been closed for replies.

    3 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    June 30, 2021

    Hi all,

     

    So sorry to hear about this trouble. We're currently investigating this issue and need a few more details from you end. For example: 

     

     

     

    We're here to help, just need more info!

     

    Regards,

    Srishti

    michelew83603738
    Community Expert
    michelew83603738Community Expert
    Community Expert
    June 27, 2021

    Truthfully, if this only happened to you once in 3 years, you are truly lucky! Saving often is of course the key. I also use AstuteGraphics plug-in AutoSavior so that when I do get a crash, I don't really have any issues. 

      Jacob Richard
      Jacob RichardAuthor
      Participating Frequently
      June 28, 2021

      thanks for your help! it really worked!

      Regards,

      Jacob

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        June 27, 2021

        Hi there,

         

        Sorry about this trouble. Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

         

        I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

         

        Regards,

        Srishti

          F
          francisco andres5FE2
          Participant
          June 27, 2021

          Hello miss Bali, I have a similar problem. But I don´t saved the document as .ai file, only in .pdf file, and then immediately turned off my computer. A few hours later when I opened the pdf file in illustrator, a window appeared showing that illustrator could partially read the file, an when I opened I lost most of the work, but in the thumbnail it seems that the file is completely there. what do I do? Please help me!

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