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StudioSoleil
StudioSoleil
Participant
Nov 27, 2024 1:37 AM UTC
Question

Crash on illustrator 2025 while I was working on an .aic file! I can not find it!

While I was working with the adobe creative cloud open on an illustrator file, that was saved previously on mac, illustrator crashed!

 

I restarted illustrator but I had no message that the file was recovered, and the file did not oppened!

 

I was quite sure that my file was saved on creative cloud automatically, but NOT! 

 

What I should do? I really need this file!

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Nov 27, 2024 10:45 AM UTC

Hello @StudioSoleil,

Would you mind confirming the location of the files if they were saved locally or as a Cloud Document? If it was saved as a Cloud Document, kindly check if your work is available online (https://adobe.ly/3CMBiiM).

Looking forward to hearing from you.

 

Anubhav

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