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December 1, 2017
Answered

Experiencing crashes using Recolor Artwork Illustrator CC 2018 22.0.1

  • December 1, 2017
  • 1 reply
  • 1116 views

Hi there,

Recolor Artwork is crashing a lot, i'm almost unable to use it. Almost every time the program simply stops working. I don't have an error dialog box, i have to shut down the program in the task manager manually. There isn't a special pattern that makes Recolor Artwork crashes, it seems that it crashes when I let the panel open for too long, or maybe when I do many things at a time in it. Not really sure about that, it's a bit random.


Any help or fix would be great
Thanks.


System Info

Nom du système d’exploitation Microsoft Windows 10 Famille

Version 10.0.16299 Numéro 16299

Autre description du système d’exploitation Non disponible

Fabricant du système d’exploitation Microsoft Corporation

Ordinateur GAUTHIER-UX303L

Fabricant ASUSTeK COMPUTER INC.

Modèle UX303LB

Type PC à base de x64

Référence (SKU) du système ASUS-NotebookSKU

Processeur Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2195 MHz, 2 cœur(s), 4 processeur(s) logique(s)

Version du BIOS/Date American Megatrends Inc. UX303LB.203, 17/03/2015

Version SMBIOS 2.8

Version du contrôleur embarqué 255.255

Mode BIOS UEFI

Fabricant de la carte de base ASUSTeK COMPUTER INC.

Modèle de la carte de base Non disponible

Nom de la carte de base Carte de base

Rôle de la plateforme Mobile

État du démarrage sécurisé Activé

Configuration de PCR 7 Liaison impossible

Répertoire Windows C:\WINDOWS

Répertoire système C:\WINDOWS\system32

Périphérique de démarrage \Device\HarddiskVolume2

Option régionale France

Couche d’abstraction matérielle Version = "10.0.16299.15"

Utilisateur GAUTHIER-UX303L\gauth

Fuseaux horaires Paris, Madrid

Mémoire physique (RAM) installée 8,00 Go

Mémoire physique totale 7,90 Go

Mémoire physique disponible 1,57 Go

Mémoire virtuelle totale 10,3 Go

Mémoire virtuelle disponible 1,72 Go

Espace pour le fichier d’échange 2,38 Go

Fichier d’échange C:\pagefile.sys


+ Nvidia Geforce 940M

Application Log Error

Nom du journal :Application

Source :       Application Hang

Date :         01/12/2017 17:47:21

ID de l’événement :1002

Catégorie de la tâche :(101)

Niveau :       Erreur

Mots clés :    Classique

Utilisateur :  N/A

Ordinateur :   GAUTHIER-UX303LB

Description :

Le programme Illustrator.exe version 22.0.1.249 a cessé d'interagir avec Windows et a été fermé. Pour déterminer si des informations supplémentaires sont disponibles, consultez l'historique du problème dans le panneau de configuration Sécurité et maintenance.

ID de processus : 4934

Heure de début : 01d36ac2fc506215

Heure de fin : 4294967295

Chemin d'accès de l'application : C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exe

ID de rapport : 027f0e83-8b98-4148-859d-321a06e575be

Nom complet du package défaillant :

ID de l'application relative au package défaillant :

This topic has been closed for replies.
Correct answer Monika Gause

If you can't find it, please contact Customer Care. This can't be sorted out on the forums, they will need to have a look inside your system: Contact Customer Care

1 reply

Monika Gause
Community Expert
Community Expert
December 1, 2017

Did it ever work?

When did it start?

Do you have any third party plugins installed?

Where do you save the files?

Are those large files?

Wild guess, but can you check if your graphic card is compatible?

Does it work better when you turn off GPU acceleration via Preferences?

Adobe Illustrator system requirements

December 5, 2017

Thank you for your answer!

Yes sometimes I manage to get it work. Maybe when I do not stay too long choosing my colors. After posting my message, I didn't have any more crashes and felt a bit silly. But today it is happening again.

I can't really remember when it started. I think I have the issue for a long time but didn't really have the need for the Recolor Artwork tool before.

I save my files in the OneDrive folder, but it works like a local folder. And to be sure, I tried saving them in another folder, but the same issue happens.

I don't think it is about the file size either, since my last work is only about 1,5 MB.

My graphic card is not a Quadro or a GTX series but is mentioned as compatible in the preferences panel, and even if I desable GPU acceleration, the crash occurs.

I have every Astute Graphics plugins installed. However, I think I had the issue even before using them.

I'm ready to run any other test if you have other suggestions.

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
December 5, 2017

If you can't find it, please contact Customer Care. This can't be sorted out on the forums, they will need to have a look inside your system: Contact Customer Care