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Gude log / Illustrator

Forum|Forum|3 years ago
May 23, 2022
35 replies
65485 views

Hello,

since the last Illustrator update three days ago, my computer (Windows 10) creates a gude-log file in the same folder every time I open an Illustrator file. Is anyone else experiencing this and is there a solution? Thanks.

Bug

Correct answer Anshul_Saini

Hi All,

I wanted to provide an update regarding the "gude log" file issue that has been affecting you all. As some of you may be aware, we have been working to address this issue.

We encourage you all to update to the latest Illustrator version (v27.3.1) and let me know if you continue to experience any issues.

Best,
Anshul Saini

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Gunes Ozcan_work

Participating Frequently

Now, illustrator is not creating gude log files anymore. I've been keeping eye on them and it has been whole "gude log-free" weeks, after the last Adobe update. (It happened few times right after the update though, I checked the next day) Btw, I didn't change/reset anything.

Old gude.log text files are still in the folders. Even if I double-click to open the illustrator file, gude log file doesn't update itself anymore. Looks like it is fixed for me!

Anshul_Saini

Community Manager

Hi @silke schwarm @LindyHop1943,

Thanks for reaching out. I would recommend posting this on the Photoshop community for better visibility (https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop).

Thanks,

Anshul Saini

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alans70

Participant

This has just started happening for me and I can confirm ghat the Adobe fix does not stop it.

Adobe, you need to fix this and confirm that the fix does fix it.

dominickh26740774

Participant

Same issue here

Re.: Workaround

Apprecioate the suggestion (even if it worked) updating LAN / network settings is not a good workaround for me.

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Anonymous

Hello,

I stumbled across this website with a very detailed writeup (What to do when a mysterious log file occurs when Illustrator is started ) after experiencing this issue, what has “worked” for me for now is resetting my preferences in Illustrator. Maybe Adobe devs can pinpoint the issue somewhere from this persons research.

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GarrettS98

Participating Frequently

The work around for me has been to open Adobe programs on their own first before opening any file with them. When opening from a shortcut or start menu, not directly from a file or "open with" I do not get a gude.log in my work folder. Illustrator may still be making this file elsewhere in the program folder, but at least it is not visible to annoy me.

Also, why is this topic marked solved when Anshul_Saini 's resposnse clearly does not fix the issue?

Lorx

Participating Frequently

Yeah, thanks for sharing with me (and all of us) this workaround, I realized the same this morning, opening illustrator on its own for now seems to be the best solution, even now with the latest 2023 update the problem still exists btw.

It's a shame that this matter is marked as solved when it's clearly still an issue, and the unluckiest ones lost their files too. 😅

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Gunes Ozcan

Known Participant

Don't worry. I created another discussion about this and I will create more if still not solved until they kick me out of the community for this 🙂

Same Ol' Gude Log issue

Lorx

Participating Frequently

Happening to me too! Two days ago i also lost the content of my 3 work-related folders! Cause the file auto-generating clogged up my desktop and corrupted my personal files too! I've lost weeks of work and this is unacceptable from a company like Adobe, and the post was made in MAY, and still today, October people are still having this issue.

What's going on Adobe !?

Dwerb Corporation

Known Participant

This happens to me when I open ANY file in photoshop.
Placing these files all over my computer like a virus.

Kathy LaFollett

Participant

Like a virus. EXACTLY. I've got gude files everywhere, desktop, and deeper. Chasing them is a killing productivity. Files are balking, acrobat threw a container app error without prejudice.

Getting really old.

Beachcolonist

Inspiring

1. You use Windows search for "gude*.log" in the appropriate top level folder, and remove every instance of the pesky file on a drive in < a minute.

2. You then create no more by changing your habit to opening files with either Bridge (which is what it is made for) or "right-click open with."

3. Or as I do; use righ click "open with Bridge" which immediately allows me to see all the images in a folder full size etc.

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JenAdobeUser

Known Participant

Same problem here, with Illustrator only. Started a month or so ago. Changing the proxy settings as Anshul Saini recommended makes no difference. Any other ideas anyone?

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Gunes Ozcan_work

Participating Frequently

This is not only a problem with Illustrator, but with Photoshop as well! Each time I open a file it creates a gude.log That´s annoying and extremly slowing my work performance!

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Jennifer26432857rweb

Participant

This is happening to me as well! So not only do I get an auto-generated XMP file when I open an NEF file, now I'm also getting an auto-generated gude file as well?? Very frustrating...please remedy this.

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble. A bug is logged for this, and the product team is investigating the issue.

Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45410827-can-t-do-changes-to-the-containing-folder-gude)?

In the meantime, you may try unchecking the Automatic Proxy from the Internet options and check if it helps.
Internet Properties > Connections> LAN settings> Uncheck Automatically Detect settings

I hope this helps!

Thanks & Regards,

Anshul Saini

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JenAdobeUser

Known Participant

Doesn't work.

Sumana Namhata

Adobe Employee

It's an issue with proxy on the network. Please follow the below steps

If LAN setting then follow the step
Control Panel > Internet Properties > Connections tab > LAN Settings > Automatically detect settings > off
Windows > Settings > Network and Internet > Proxy > Automatically detect settings > offAnd for wi-fiWindows > Settings > Network and Internet > Proxy > Automatically detect settings > off

And for wi-fi connection

Windows > Settings > Network and Internet > Proxy > Automatically detect settings > off