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Jays.L
Participant
December 1, 2022
Answered

Illustrator can't create or open any file on mac

The Illustrator crush and get a 'busy' cursor when i try to open any file or create a new file since this morning. Illustrator is installed on Mac OS Monterey. And i tried to reinstall the app or reset the preferences it doesn't worked. Any help would be appreciated. 

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Jays.LCorrect answer
Participant
December 1, 2022

Im able to solve the problem with help from defaultoj575640rdf9's post.

Which is typing in the terminal

sudo atsutil databases -remove

and restarting the Mac everything worked fine.

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3 replies

Jays.LAuthorCorrect answer
Participant
December 1, 2022

Im able to solve the problem with help from defaultoj575640rdf9's post.

Which is typing in the terminal

sudo atsutil databases -remove

and restarting the Mac everything worked fine.

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