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A
Art erwerwerw
Participant
July 6, 2017
Question

Illustrator was crashing when performing certain tasks. After reinstall crashes on loading

  • July 6, 2017
  • 3 replies
  • 570 views

I was having some issues with Illustrator. When i tried to place a file within a artboard it would crash. If i tried to save a PDF, it would crash.

So i decided to uninstall and reinstall AI. Now, it won't even load.

When it crashes, all it says is:

Adobe Illustrator CC 2017 has stopped working.

A problem caused the program to stop working correctly. Windows will close the programs and notify you if a solution is available".

I get nothing else but that.

Anyone got any suggestions?

This topic has been closed for replies.

3 replies

R
R hoch 2 AG
Participant
November 2, 2017

I have the same problem...

InDesign crashed constaantly since Update to CC 2018 on W10... Found solution with a patch this morning...

And now after an update with Illustrator... The same...

PDF as standard-Printer doesn't help...

Reinstall doesn't help either

Is there a patch also?

How can you solve this problem???

Thanks

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
July 6, 2017

Art,

You may try a full reinstallation:

A) Uninstall (ticking the box to delete the preferences),

B) Run the Cleaner Tool, and

C) Reinstall.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

A
Art erwerwerwAuthor
Participant
July 6, 2017

I uninstalled all the CC programs, including the Adobe Creative Cloud Desktop app. I used the cleaner tool. I rebooted. I reinstalled AI, and the issue is the same.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 6, 2017

Please contact Customer Care

Contact Customer Care

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 6, 2017

Does that only happen with a specific file or with all files?

WHere is the file located? Are you working off a network?

Which system is it?

A
Art erwerwerwAuthor
Participant
July 6, 2017

Right now, after doing a fresh install of illustrator, illustrator does not even load up. It crashes before fully loading.

Prior to the fresh install, it would happen every time i tried to place a file or save a pdf. The file i was trying to place was on my hard drive.

Illustrator is installed on my hard drive.

I'm using Windows 10.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 6, 2017

Did you already rebuild the preferences?

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