Keyboard shortcuts not working in Illustrator CC for Mac

This thread was started in 2013 and 8 years later it's still open and we're still having the same problem?  Why am I not suprised. And... I know they weren't working before 2013 so it's actually been even longer than that.

Why can't we get simple keyboard shortcuts to work? 

And the 1 "correct answer" is not even an answer. 

Both Illustrator and Photoshop are suffering from this keyboard shortcut problems. It's driving me insane and slowing down my productivity. Is the only serious solution is to go back to an earlier version??

Is there anyone at Adobe listening and working on fixing these issues???

I have to start getting people here at Disney Studios in Burbank to start looking into using Affinity software, that might be a real solution.

I have the same thing consistently with command-option-2 to unlock all in Illustrator. I kept hitting the keyboard and my items would fail to unlock & I'd think I'd gotten the combo wrong. Nope

I am using a wired mouse and I am having the same intermittent problems with keyboard shortcuts in Illustrator CC 2018.

Is there a fix?

OK, here is my experience and the solution that easily and painlessly worked.
I use Illustrator (18.1.1) CC2014.1.1 Release, on a Mac Pro (running OS X. 10.7.5 Lion).
Cmd-G has, in Illustrator CC (and in my previous CS versions), always worked to Group a selected object or objects.
That is, it worked until recently. When I would use Cmd-G in Illustrator, it would transfer me from Illustrator to the Finder and implement "Find Again."

After reading all the above posts/comments, I got the idea that the problem might have to do with my "Login Items" (which load at Startup). With Illustrator NOT launched, I opened my System Preferences and clicked on "Users & Groups." There, I clicked on "Login Items." What I found — in addition to login items I knew I had placed there — was a new item I was unfamiliar with. It was related to some minor app that I had recently added to my system. So, I enabled the "tick" box on that Login item, and clicked the "–" (minus key), thus removing that item from my "Login Items."

Then, I closed System Preferences and Restarted the computer. After it was up and running, I launched my Illustrator CC2014, and gave it a try at using Cmd-G to group an object. IT NOW WORKS CORRECTLY — as it had previously.

I hope this might work for others who have expressed their frustration with a keyboard shortcut that is not functioning as it should — as it always has functioned in the past.

It's 2017 now, 4 years since the original posting of this question, and this is still a very live question, at least for me. I am on a PC, Adobe CC 2015. Illustrator in particular intermittently won't recognize its own standard commands. I have tried various fixes among the ones in this list but none seem to be a permanent fix.

This really hamstrings productivity.

I am also having the same problem but slightly different. I'm trying to learn different shortcuts on Illustrator CC (I'm using a Mac), but when I try and use a shortcut, it doesn't work. What I have found out is that it is a DIFFERENT set of keys, for whatever reason. I have never played around with editing shortcuts (if you can even do that, that would help me!) or anything like that.

I've been having similar issues on my PC (also had these issues on my Mac a year or two ago). Most notably, is the zoom in/out shortcut (CTRL +/-).

From what I've noticed, it's an issue with web browsers hogging focus.

A little workaround I've found is if you open Adobe bridge (I use two monitors, so this is pretty easy for me) and click on it a few times (empty space works fine) to draw focus to it, and then go to Illustrator. All functionality seems to work fine.

Was still using CS6 till about a month ago. Finally decided to "upgrade" to CC. Haven't plugged in any external peripherals to my MBP 2015 (Running 10.11.1). Its not a focus issue because I've switched out and switched back. It could be the only thing running on my machine and the shortcuts still don't work. I've reset Illustrator to default settings. That doesn't work either.

Should I cancel my CC subscription and go back to my old CS6 license? Shortcuts are integral to my workflow as I'm sure they are to everyone else's.