Opening a file

Forum|Forum|6 years ago
February 19, 2019
2 replies
261 views

Hi when I try to open an AI file with the Adobe Illustrator and I get the following error message:

And I got a internet connection, otherwise i was not able to come here and post this question

Thanks

This topic has been closed for replies.

D

Dave Merchant

Legend

Are you using a firewall that blocks specific websites, or a VPN? Adobe's license-checking system pings a bunch of different servers (on *.adobe.com and *.adobe.io) and some of their servers have blacklisted connections from VPNs.

If you have a firewall/AV application that keeps logs of blocked connections, check out what it's saying when Illustrator opens. Illustrator itself won't tell you what server it's trying to reach, but if you're on the trial (or, frankly, on the paid version now Adobe has gone uber-aggressive about checking subscriptions at every launch) then it will just refuse to open if it can't talk to Mom.